CSS, Security Services Product Operations Manager

As a Security Services Product Operations Manager (POM) within the SMO you will be instrumental in developing policies and procedures ensuring that all products and service are aligned to the overall CSS Security Service Strategy, Communication and Coordination of the xLOB Innovation and Product Management teams through the Service Readiness process.  You will also be responsible for ensuring that all services are operationalized within the Global delivery organization before release. This is a highly visible role that offers a unique opportunity to influence how our delivery teams operate, enabling you to drive efficiency improvements and shape the future of CSS Security delivery. Furthermore, you will have the chance to expand your professional network within Oracle, building valuable relationships across diverse teams and leadership levels.

About Us: Driving Strategic Evolution in CSS Delivery

The CSS Global Security Practice Service Management Office (SMO) plays a pivotal role in the evolution of our delivery organization. We focus on driving key strategic Security initiatives, providing essential methodologies, processes, and tools, and ensuring effective communication across our global teams. Our core pillars—Communication, Service Strategy, Transition, Continuous Service Improvement, Quality and Risk Management—enable us to support both strategic and tactical objectives, ensuring alignment with CSS goals.

Your Role: Facilitating Adoption, Driving Service Success, and Shaping Delivery Excellence

As a Security Services Product Operations Manager (POM) within the SMO you will be instrumental in developing policies and procedures ensuring that all products and service are aligned to the overall CSS Security Service Strategy, Communication and Coordination of the xLOB Innovation and Product Management teams through the Service Readiness process.  You will also be responsible for ensuring that all services are operationalized within the Global delivery organization before release. This is a highly visible role that offers a unique opportunity to influence how our delivery teams operate, enabling you to drive efficiency improvements and shape the future of CSS Security delivery. Furthermore, you will have the chance to expand your professional network within Oracle, building valuable relationships across diverse teams and leadership levels.

Key Responsibilities:

• Lead Service Operationalization Initiatives: Create and Apply a structured methodology from Service Innovation / Development to Delivery Operationalization and Release. 
• Lead Change Management Initiatives: Apply structured methodologies to lead change management activities across diverse teams, developing strategies to support the adoption of Service Improvement changes / enhancements.
• Collaborate Across Functions: Work effectively with global, cross-functional teams, fostering collaboration and driving alignment without direct authority.
• Develop and Manage Communications: Support the design, development, and delivery of clear and effective communications.
• Assess Change Impact: Analyze the impact of implemented changes, engaging with stakeholders to understand and mitigate potential disruptions.
• Support Training Programs: Contribute to the design and delivery of training programs to ensure effective knowledge transfer and skill development.
• Present to Leadership: Present key project updates and strategic insights to senior management, balancing high-level vision with detailed analysis.

Skills and Experience:

We are seeking a candidate with a strong background in project management or technical account management, capable of navigating complex projects and driving successful outcomes.

Required Skills and Experience:

• A solid understanding of the CSS delivery community and its operational functions.
• Demonstrated experience leading projects with a methodical approach.
• Knowledge of project management principles, methodologies, and tools.
• Excellent written and verbal communication skills.
• Strong active listening skills.
• Ability to define and communicate clear objectives in ambiguous situations.
• Ability to articulate messages effectively to diverse audiences.
• Strong interpersonal skills, with the ability to build and maintain relationships.
• Ability to influence others and drive alignment toward common goals.
• Flexibility, adaptability, and resilience.
• Strategic and holistic thinking.
• Strong organizational and planning skills.
• Problem-solving and root cause analysis skills.
• Ability to work effectively at all organizational levels.
• Strong team player with collaborative skills.
• Business acumen and understanding of organizational challenges.
• Familiarity with project management approaches and tools.
• PMP or PRINCE2 certification is preferred.

Minimum of 8 years experience in information systems, business operations,  or related fields, at least 5 years of which must be from at least one of the following:  Information security risk management; information security program management; Industry/Government security compliance program management (ISO-27001, GDPR, HIPAA, FedRamp, etc.); threat and vulnerability management; incident management and response; security policy development and enforcement; privacy, information security education, training and awareness (ISETA), information security solutions development, etc. required. 
Strong knowledge of:  Cloud architecture and security principles.  Risk Management Frameworks.  *nix and Windows system administration.
Experience with:  Logging and log analysis.  Identity management principles and technology.
Preferred but not required qualifications include:  Bachelor-level university degree in a relevant field from an accredited university, or equivalent.  CISSP, CISM, CISA, CIPP or other equivalent certification.  Comprehensive knowledge of security design for networks, databases, infrastructure, and cloud computing.  Experience writing security incident and vulnerability reports for leadership and other stakeholders.  Ability to effectively communicate and influence secure product and network design in a collaborative environment.  Comprehensive knowledge of digital forensics.  Strong knowledge of web technologies, middleware, database, OS, firewalls, network communication protocols and methods.  Knowledge of encryption technologies and architectures.  Expert level experience in evaluating and assessing security threats across a variety of environments and industries.  Expert level understanding of secure networking principles, routers, switches and load balancers.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.