Security Contract Specialist

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture here: The Sprinklr Way.

Job Description
 

We are seeking a detail-oriented and collaborative Security Contract Specialist to support drafting, negotiation and management of cybersecurity-related terms in our customer, supplier and third-party security agreements.  In this role, you will partner closely with cross-functional teams to ensure that cybersecurity-related terms align with our internal policies and processes, legal requirements, and industry standards. 
 
Job Responsibilities 

• Collaborate with and support cross-functional teams (i.e., Legal, Privacy, Procurement, Sales, Engineering and Security) to ensure customer, supplier, and third-party agreements include appropriate cybersecurity terms which Sprinklr can commit to whilst meeting customer expectations. 

• Draft, review, and negotiate cybersecurity-related language across various contracts, including Master Service Agreements (MSAs), Data Protection Agreements (DPAs), Enterprise Security Agreements (ESAs), and other third-party agreements which may include participation in external-facing calls with customers, partners, or vendors. 

• Identify, assess, and recommend strategies to mitigate security-related risks within contractual terms to align with internal security policies and processes and regulatory requirements. 

• Develop and deliver self-service resources that enable internal stakeholders and customers to proactively engage in security reviews, minimizing the need for reactive or prolonged negotiations. 

• Stay informed on emerging laws, regulations, and industry standards; update internal teams accordingly and produce customer-facing whitepapers when appropriate. These reviews should assess potential risks and impacts to Sprinklr and, where necessary, include recommendations or initiate cross-functional discussions to implement mitigative measures. Partner with internal cybersecurity stakeholders to confirm that proposed security requirements are aligned with industry standards and the company’s security posture and controls. Manage and oversee the intake and tracking process for all security-related customer, supplier, and third-party engagements, ensuring timely handling, review, and resolution and provide data driven analysis and metrics to senior leadership. 

• Serve as a point of contact for security contract related inquiries, clearly communicating the company’s cybersecurity practices to build trust and transparency both internally and externally. 

Qualifications 
 
Required: 

• 3+ years of experience in contract review and negotiation with a focus on cybersecurity preferably at a SaaS/tech company. 

• Strong understanding of key cybersecurity principles, regulatory frameworks (e.g., GDPR, CCPA, SOC 2, ISO 27001, NIST, PCI DSS), and third-party risk management. 

• Experience working closely with cross-functional teams in a fast-paced environment. 

• Proven ability to perform effectively under pressure and consistently meet tight deadlines. 

• Skilled at translating complex technical concepts and requirements into clear, accessible language. 

• Experienced in setting priorities and aligning work with commercial risk tolerance and business objectives. 

• Adept at influencing outcomes through strategic negotiation. 

• Strong track record of developing and nurturing productive business relationships. 

• Adaptable and enthusiastic, with a curious mindset and a broad perspective on business challenges. 

• Highly detail-oriented with a strong focus on process, accuracy, and compliance. 

• Maintains composure and a sense of humor, even in high-pressure or challenging situations. 

• Capable of identifying key risks and issues while staying commercially minded and pragmatic. aExperience problem solving and conflict resolution while maintaining strong relationships. 

• Excellent written and verbal communication skills with the ability to translate complex security topics into clear business language. 

 
Preferred: 

• JD or paralegal experience focused on cybersecurity contracts. 

• Certifications such as CISSP, CompTIA Security+, CISM, etc. 

• Familiarity with contract lifecycle management tools and intake/ticketing systems. 

• Experience interfacing with enterprise customers regarding security terms and controls.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.

Compensation Range

The base salary range for this role at minimum, midpoint and maximum is shown above. It is not typical for a candidate to be hired close to or at the maximum of the salary range. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay also depends on the relative experience, knowledge, skills to our internal peers in the role.  Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s  discretionary bonus plan, commission plan and/or equity plan, depending on role.

US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection.  The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.