IT Support Technician

Position Title: IT Support TechnicianLocation: Pyeongteak, S. Korea Status: Part-Time / Temporary FLSA Category: Non-Exempt  Tribalco is seeking a Tier 1 IT Support Technician to assist in a major simulation exercise for a U.S.-run coalition network overseas. The ideal candidate will provide technical support and troubleshooting expertise in a dynamic operational environment.  Key Responsibilities

• Provide frontline IT support for simulation-based operations.
• Maintain and troubleshoot network systems in coordination with coalition partners.
• Ensure system integrity and security compliance per DoD regulations.
• Assist with hardware/software installation, configuration, and support.
• Document technical issues and provide timely resolutions.
• Monitor system performance and proactively address potential issues.
• Configure and support network connectivity for simulation participants.
• Manage user access and permissions to maintain operational security.
• Provide remote assistance to personnel encountering technical difficulties.
• Train end users on best practices for secure system usage.
• Collaborate with other IT teams to ensure seamless interoperability.
• Support and troubleshoot audio-visual video walls used in the simulation environment.
• Maintain and resolve issues with unified communications tools, including chat, VTC suites, and collaboration platforms.
• Perform Tier 1 Windows desktop support, addressing hardware, OS, and application-related problems.

Required Qualifications

• Certifications:
• DoD 8570 IAT Level 1–2 Baseline Certification (e.g., CompTIA Security+).
• Computer Environment Certification (e.g., AZ-900, MS-102, Network+, or CCNA).
• DoD 8140 DCWF Code 411 Technical Support Specialist Basic Level Certification (examples include CompTIA Security+, CompTIA A+, and CompTIA Network+).
• Security Clearance: U.S. Interim Secret or above (must be obtained prior to hire).
• Experience: Prior IT support experience in a military or coalition network environment is preferred.
• Other: Ability to travel to and from the work site as required.
• Preferred: Korean language proficiency is a plus.

Additional Information

• This is a temporary position specifically for the duration of the simulation exercise.
• Authorized travel expenses will be covered per contractual agreements.
• Candidates must be able to work in a high-paced operational environment alongside coalition teams.

 Compensation

• Compensation will be hourly and is commensurate with experience. 
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. 
• Tribalco is an equal opportunity employer. 

About Our Company:
 Tribalco is a global systems integrator providing C5ISR and tactical survival, rescue, and safety systems to military, federal civilian, and commercial customers around the world. Since 2004, Tribalco has delivered and supported innovative technologies that protect our nation from evolving cyber threats and improve the safety and survivability of our armed forces and critical infrastructure. Tribalco is a CMMI® Level 3 appraised organization and ISO 9001:2015 certified enterprise. As a named NSA CSfC Trusted Integrator, Tribalco is at the forefront of technology advancement in engineering and deploying NSA compliant solutions that enable customers to securely access and share classified data across commercial networks, often in extremely challenging environments.

 Tribalco is headquartered in Maryland and maintains offices in Florida, California, Georgia, South Korea, Germany, Hawaii, Japan, the Marshall Islands, the Middle East, and Africa. For additional information, please visit tribalco.com.