Senior Systems Engineer

Job Type Full-time Description

Position Summary:

The Senior Systems Engineer at Orthopedic Care Partners is a critical technical role responsible for the design, implementation, maintenance, and optimization of our core IT infrastructure. This individual will play a key part in ensuring the stability, security, and scalability of our systems, supporting clinical and administrative operations across our expanding network of orthopedic practices. The ideal candidate will possess deep expertise in Microsoft ecosystems, virtualization, networking, and security best practices within a healthcare environment, with a strong focus on standardizing infrastructure, unifying technology ecosystems, and creating a value-driven technology organization through effective multi-organization collaboration. This role will report to the VP, Information Technology.

Key Responsibilities:

• System Design & Implementation: Lead the design, planning, and deployment of new servers, storage, network, and cloud-based infrastructure solutions, actively contributing to standardizing infrastructure across all OCP locations to ensure consistency, efficiency, and ease of management.
• System Administration & Maintenance: Administer and maintain all server infrastructure (Windows Server, Active Directory, Group Policy, DNS, DHCP, etc.), virtualization platforms (VMware ESXi/vCenter), and storage area networks (SAN/NAS).
• Network Management: Configure, monitor, and troubleshoot network devices (routers, switches, firewalls, VPNs) to ensure optimal performance and security.
• Security & Compliance: Implement and enforce security policies, manage endpoint security solutions, conduct vulnerability assessments, and ensure compliance with HIPAA, HITECH, and other relevant healthcare regulations. Manage and report on key cybersecurity metrics and MBOs (Management by Objectives) to demonstrate continuous improvement in our security posture.
• Cloud Technologies: Manage and optimize cloud resources (Azure/AWS) including IaaS, PaaS, and SaaS solutions, advocating for and adopting technology best practices for cloud deployments.
• Backup & Disaster Recovery: Design, implement, and test robust backup and disaster recovery strategies to ensure business continuity.
• Monitoring & Optimization: Proactively monitor system performance, troubleshoot complex technical issues, and implement solutions to optimize infrastructure efficiency and reliability, with a constant focus on improving the overall user experience for OCP staff and clinicians.
• Documentation & Standardization: Create and maintain comprehensive documentation for all systems, configurations, and procedures. Develop and document Standard Operating Procedures (SOPs) for key IT functions and processes.
• Tier 3 Support: Provide expert-level technical support for complex infrastructure and application issues, serving as an escalation point for junior IT staff.
• Project Leadership & Collaboration: Lead and contribute to IT projects, working collaboratively with cross-functional teams and external vendors. Champion initiatives to unify technology ecosystems across newly acquired practices and existing locations. Collaborate effectively with other technology teams to progress the execution of time-sensitive technology strategy, decrease time to value, and create effective multi-organization collaboration opportunities.
• Cost Management & Value Creation: Proactively manage IT infrastructure costs while identifying opportunities to deliver greater value through technology investments and initiatives, fostering a value-driven technology organization.
• Vendor Management: Interface with technology vendors for support, procurement, and solution evaluation.

Requirements

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent practical experience.
• 7+ years of progressive experience in IT infrastructure engineering, with at least 3 years in a senior or lead role.
• Strong expertise in Microsoft technologies: Windows Server (all modern versions), Active Directory, Group Policy, Exchange Online, Microsoft 365 administration.
• Relevant industry certifications (e.g., MCSA/MCSE, CCNA/CCNP, VCP, Azure Administrator Associate, CompTIA Security+).
• Microsoft Certified: Azure Administrator Associate (AZ-104) or Azure Solutions Architect Expert (AZ-305) 
• VMware Certified Professional - Data Center Virtualization (VCP-DCV) 
• Microsoft 365 Certified: Enterprise Administrator Expert (MS-102)
• Proficient in Virtualization: VMWare ESXi/vCenter administration, P2V migrations.
• Networking Fundamentals: In-depth understanding of TCP/IP, VLANs, routing, switching, VPNs, and firewall management (e.g., Cisco Meraki, Fortinet, Palo Alto).
• Storage Technologies: Experience with SAN/NAS solutions and their integration.
• Cloud Experience: Practical experience with Azure or AWS (IaaS, PaaS, and hybrid environments).
• Security Best Practices: Solid understanding of cybersecurity principles, threat mitigation, and data protection. Proven ability to manage security metrics and MBOs.
• Scripting: Proficiency in PowerShell for automation and system management.
• Healthcare IT Experience: Proven experience working in a healthcare environment with a strong understanding of HIPAA and HITECH compliance.
• Excellent problem-solving, analytical, communication, collaboration, and interpersonal skills. 
• Ability to work independently and as part of a team in a fast-paced environment, with a strong focus on continuous improvement and user satisfaction.
• Experience with EMR/EHR systems (e.g., ModMed, NextGen, eCW, Athenahealth, Epic) and their underlying infrastructure requirements.
• Experience with medical imaging systems (PACS/RIS).
• Familiarity with ITIL framework.

Preferred Qualifications:

• (ISC)² Certified Information Systems Security Professional (CISSP) 
• (ISC)² HealthCare Information Security and Privacy Practitioner (HCISPP) 

Physical Requirements:

• Ability to lift and move computer equipment as needed.
• Ability to sit or stand for extended periods.
• Ability to thrive in a fast-paced work environment.