SVP, Operational Risk - Cyber / Tech (Hybrid)

The Technology and Cyber Compliance and Operational Risk Office (TCCORO) at Citi is the firm’s reliable second set of eyes. Our mission is to drive comprehensive and consistent practices designed to identify, measure, monitor, report and manage operational and compliance risks while promoting the implementation of actions to address root causes which may lead to unintended operational losses or regulatory breaches. TCCORO provides the specialist subject matter experts to challenge Enterprise, Infrastructure, Operations and Technology entities across the firm. We are the technology and cyber conscience of the bank. In line with the Operational Risk Management (ORM) and Independent Compliance Risk Management (ICRM) frameworks, we aim to ensure that the internal controls that are designed to mitigate technology and cyber risks are managed, mitigated, and aligned with our risk appetite.

The Transformation Risk Management Sr. Officer role is part of the Enterprise Change and Business Enablement Risk Oversight Function within TCCORO which is responsible for evaluating Change, Program Management and Transformation Risk at Citi. The role will leverage change, program management and transformation risk subject matter expertise, business experience, data analysis techniques, current events, and industry trends and best practices to inform the prioritization of risks and the second-line’s approach for associated challenge and influence activities.   This position actively works with our ORM and Compliance partners and other stakeholders to provide subject matter expertise in line with our operational and compliance risk management frameworks. A successful candidate will have expertise in change, program management and/or transformation risk in global financial services and be able to demonstrate a comprehensive understanding of the subject matter and how it applies to related risks.  They should have a strong track record in transformation risk, operational risk, risk management and/or a strong technical background with excellent analytical skills. A successful candidate should also demonstrate a strong interest in the field and a passion for risk management.

Responsibilities:

• Reviews and evaluates transformation risk management policies and procedures, technology and tools, and governance processes to provide credible challenge for minimizing losses from transformation and/or strategic initiatives.
• Assesses transformation risks and evaluates actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Supports independent assurance activities to assess areas of concern including substantive and controls testing.
• Monitors, evaluates, and challenges Key Risks and associated Key Risk Indicators triggers and thresholds. Also liaises with Key Indicator owners on breaches and action steps to correct breaches.
• Reviews potential risks associated with program/project delivery on a technical and detailed level.
• Participates in various second line of defense transformation risk management assessments including risk assessments, control assessments, maturity assessments etc.
• Assesses transformation risks associated with new initiatives and programs being proposed for implementation.
• Challenges the design, adequacy and strength of the control environment associated to transformation and/or strategic initiatives and recommends actions to ensure the operational risk profile is in line with the risk appetite.  
• Executes ad-hoc activities for the TCCORO organization, including but not limited to: researching and drafting materials for presentations of deep dives into selected topics, coordinating deliverables related to audits and examinations, and maintaining associated data for executive reporting.
• Appropriately assesses risk when business decisions are made, demonstrating knowledge for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, and applying sound ethical judgment.

Qualifications:

• 10+ years of relevant experience
• Experience with program and change management lifecycle and practices, and the relationship between transformation activities
• Experience with other risk management activities (i.e., Issues Management, Root Cause Analysis, Independent Assurance and Testing (2LoD or Audit) etc.)
• Knowledge of products within the coverage area, including an understanding of current and emerging trends as well as the ability to apply understanding of the business impacts of technical contributions.
• Experience in program, change management and/or transformation risk assessments, metrics, enterprise technology services, risks, and controls within globally complex, dispersed and diverse organizations.
• Proficient in industry standard risk management frameworks (including ISO27001, COBIT, TOGAF and CRI for example), and an in-depth understanding of program, change management and/or transformation risk mitigation strategies.
• Outstanding communication and influencing skills through all levels of the organization and with external partners and vendors. Exceptional influence and relationship management skills; must be able to address and resolve conflict with diplomacy while maintaining relationships. 
• Ability to effectively communicate complex topics to a broad audience.
• Strong analytical skills, including the ability to filter, prioritize and validate potentially complex material from multiple sources.

Education:

• Bachelor’s/University degree, Master’s degree preferred
• Relevant certifications (in Prosci, CCMP, ACMP, PMP, or CISSP) a plus

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Job Family Group:

Risk Management

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Job Family:

Operational Risk

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Time Type:

Full time

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Primary Location:

Wilmington Delaware United States

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Primary Location Full Time Salary Range:

$156,160.00 - $234,240.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Analytical Thinking, Control Monitoring, Credible Challenge, Governance, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 10, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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