Mid Compliance Content Specialist

Important Information

Location: Costa Rica

Work Mode: Hybrid

Job Summary

As a Mid Compliance Content Specialist (16264), you will be responsible for designing, developing, and maintaining high-quality software solutions. You will collaborate with cross-functional teams to understand business requirements and translate them into scalable and efficient software applications. Your role will involve leading technical projects, mentoring junior engineers, and continuously improving software development practices to ensure the delivery of robust and reliable software systems.

Responsibilities and Duties

• Support internal and external customers with onboarding, implementation, and product usage
• Prepare for regular client-facing meetings through video calls, conduct a compliance content needs analysis and make applicable content recommendations in real time
• Work collaboratively with security awareness training content specialists to answer questions and provide customer support for the security awareness training library
• Create compliance-related collateral used for internal and external communication and product education.
• Perform market analysis for compliance content and products related to compliance training to be reported on a quarterly basis to courseware and marketing teams

Qualifications and Skills

• Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
• Excellent communication skills - both written and verbal and visual
• Excellent customer service and needs analysis skills
• Experience with compliance training a plus
• Experience working in a compliance department a plus
• Experience with development and updating documentation
• Experience advising clients on learning plans
• Experience with translations a plus
• Experience with project management software
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)

Additional Requirements

• Competencies:
  • Strong verbal and written communication
  • Excellent time management and organization skills
  • Strong active listening skills

About Encora

Encora is a global company that offers Software and Digital Engineering solutions. Our practices include Cloud Services, Product Engineering & Application Modernization, Data & Analytics, Digital Experience & Design Services, DevSecOps, Cybersecurity, Quality Engineering, AI & LLM Engineering, among others.

At Encora, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.