Head of Managed IT Operations

Company Description

The Head of Managed IT Operations plays a critical leadership role within our Managed Services business, overseeing the delivery, performance, and evolution of IT services provided to our customers. This role combines operational leadership, technical oversight, vendor management, and customer-facing responsibilities. The ideal candidate will drive service excellence, lead our IT engineering team, support pre-sales efforts, and ensure we are delivering resilient, future-proofed IT solutions aligned with best practice and customer needs. 

Job Description

Customer-Focused IT Operations 

• Lead the delivery of IT managed services to ensure high-quality, efficient, and proactive support to our customers. 

• Embed industry best practices across all customer engagements to improve service quality, uptime, and resilience. 

• Oversee onboarding, support, and service improvement plans for customers. 

Pre-Sales and Solution Design 

• Work closely with Business Development Managers and Account Managers to support new business and upsell opportunities. 

• Attend customer meetings to provide technical input, solution design, and strategic IT advice. 

• Create and validate solutions that are scalable, secure, and aligned with customers’ long-term objectives. 

IT Engineering Team Leadership 

• Manage and mentor the IT engineering team to ensure high performance, technical growth, and customer focus. 

• Oversee project delivery, ticket management, and incident response to ensure SLAs are met or exceeded. 

• Promote a culture of technical excellence, ownership, and continuous improvement. 

Vendor and Technology Management 

• Build and maintain relationships with key technology vendors and distributors. 

• Ensure the business is offering a full and competitive range of products and services to customers. 

• Evaluate and recommend new tools, platforms, and services that enhance the customer offering. 

Strategy and Service Development 

• Contribute to the development of the IT services strategy in line with company goals. 

• Monitor emerging technologies and industry trends to keep offerings competitive and relevant. 

• Ensure our services are future-ready, secure, and aligned with evolving customer demands. 

Compliance and Risk Management 

• Oversee operational security, data protection practices, and compliance with regulatory frameworks. 

• Support the development and testing of customer-facing disaster recovery and business continuity services. 

Qualifications

• 8–10 years of experience in IT service delivery or operations, including leadership in a managed services environment. 

• Demonstrable experience in pre-sales, solution architecture, and customer-facing technical roles. 

• Strong understanding of infrastructure, cloud services, networking, and cybersecurity. 

• Excellent leadership, communication, and vendor management skills. 

• Ability to build trust with clients and communicate technical solutions clearly. 

Preferred Certifications: 

• ITIL Foundation or Practitioner 

• Microsoft, Cisco, or cloud vendor certifications (Azure, AWS, etc.) 

• Project Management Professional (PMP) or PRINCE2 

• Cybersecurity certifications such as CISSP or CompTIA Security+ (desirable) 

Additional Information

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions. 

Not only will you have the chance to further your career development within Radius, but you’ll also have access to our competitive reward and benefits package.  

• 25 Days annual leave
• Excellent training and coaching
• Opportunities for ongoing development and progression
• Life assurance

Still Curious?

If you feel we are a good match for each other, you can apply online now!

If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team via talent@radius.com.

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.

We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

Note to recruitment agencies:

We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee.

PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team.