Assoc Engineer - P01

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What We'll Bring:

We are seeking a skilled and customer-focused L2 Support Engineer to join our IT support team. As L2 Support Engineer, you will be responsible for handling escalated technical issues from Level 1 support/Internal Teams, performing in-depth troubleshooting, and ensuring timely resolution of incidents and service requests. You will work closely with cross-functional teams to maintain system stability and deliver excellent customer service.

3+ years of experience in IT support or technical support roles.
Handle escalated support tickets related to Java-based applications and services.
Strong knowledge of Java Core, Spring Boot, Spring Batch, and Spring Framework.
Experience with GUI technologies.
Proficient in analyzing logs and debugging Java applications.
Strong knowledge of Windows/Linux operating systems, networking, and troubleshooting tools.
Experience with ticketing systems.
Excellent communication and interpersonal skills.
Ability to work independently and manage multiple priorities.
Web Services and API’s.
Continuous Integration and Deployment (CI/CD).
Native/Hybrid Mobile application.
Knowledge of cloud principles and practices would be strongly beneficial.

What You'll Bring:

Troubleshoot and resolve issues in Java Core, Spring Boot, Spring Batch, and Spring Framework components.
Provide support for GUI-based Java applications, ensuring responsiveness and usability.
Respond to and resolve technical issues escalated from L1 support/Internal Teams within defined SLAs.
Basic Troubleshoot hardware, software, network, and application issues.
Document solutions and update knowledge base articles.
Collaborate with L3 support, Incident management and engineering teams for complex issue resolution.
Monitor system alerts and logs to proactively identify potential issues.
Assist in software deployments, patches, and upgrades.
Provide support via ticketing systems, email.
Maintain detailed records of support requests and resolutions.
Excellent problem-solving and communication skills.

Impact You'll Make:

Familiarity with monitoring tools.
Scripting knowledge is a plus.
Experience with cloud platforms.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title

Assoc Engineer, Applications Support