CSOC Engineer

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Reporting to the Senior Manager: Enterprise Technology, the CSOC Support Engineer is responsible for monitoring, reporting and isolating problems for the Vodacom Data networks services. The specialist will also provide support to ensure customers with the availability and reliability of the services.

Key Accountabilities

• Make sure the service levels that we have with the corporate clients are met, through service level management process.
• To ensure that the customers are always within their capacity and play advisory role as and when there is congestion through capacity management process.
• Make sure root-cause analysis for all problems are done in a professional manner and are documented and advised to the customer through the process of problem management.
• Troubleshooting of networks using wire - shark, and net flow tools, or any other tools at their disposal
• Performing FAT (Factory acceptance test) before commission.
• Manages communications to corporate clients from the internal teams’ requests.

Competencies

• Network trouble shooting skills
• Ability to interrogate systems and identify the condition.
• Should be ready to work at any time in an 8 hours schedule, with an exception with the standby person on duty

Qualifications and Experience

• Degree in Computer Systems Engineering, Electronics Engineering, Computer Science, Information technology or its equivalence.
• Good knowledge of IP technology
• Knowledge on transmission networks.
• Computer Literacy conversant in MS Excel and Word.
• Knowledge of GSM and UMTS technology
• Knowledge of telecommunication systems
• Certified CISCO or Juniper equipment knowledge base will be an added advantage