Designated Support Engineer - On Premises Application Security

Location: Canada_Remote, Canada

Dans des marchés en rapide évolution, les clients à travers le monde font confiance à Thales. Thales est une entreprise où les personnes les plus brillantes du monde entier se regroupent pour mettre en commun leurs idées et ainsi s'inspirer mutuellement. Dans tous les secteurs où œuvre Thales, notamment l’aérospatiale, le transport, la défense, la sécurité et l'espace, nos équipes d’architectes conçoivent des solutions innovantes qui rendent demain possible dès aujourd’hui.

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

This position is for a senior level support engineer who will work closely with Imperva customers to resolve active issues and proactively work to avoid issues. The DSE will be the primary support contact for customers that have been assigned to them.

A DSE will handle the customers’ cases from the time they are opened, through the escalation process, if needed, and finally to close. In addition, a DSE will share product knowledge with the customer and attend regularly scheduled calls. As a DSE you will be able to know what issues may impact the customer and act in a proactive manner to mitigate that impact, while articulating to the customer what the situation is. This position provides the opportunity to become a trusted source for the customer while representing Imperva’s commitment to customer success.

Minimum Requirements:

• Earned a BS degree in a technology related field and 3 years as a senior or escalation engineer, or 6 years of equivalent experience.
• Has demonstrated proficiency as an escalation or lead engineer.
• Hands-on experience with Linux

Job Description

• Proven track record in troubleshooting highly complex situations involving TCP/IP, HTTP(S), and SSL.
• Accomplished at writing and executing scripts.
• Established experience using TCPdump, Wireshark, and other diagnostic tools.
• Able to work in a high paced, technical environment while meeting the stated SLA.
• Must be able to work independently as well as with a team.
• Must be able to fit within a team structure.
• Have experience in Public Cloud deployments such as AWS and Azure.
• Proven history of working closely with customers
• Deep commitment to customer satisfaction and success
• Proven track record of resolving complex technical situations in a timely manner.

Preferred Qualifications

• AWS or Azure Certifications
• Linux administrator
• Competence with attack methods such as SQLi, XSS and other OWASP Top 10 Attack vectors.
• Experience in researching, understanding, and identify mitigations techniques for published CVEs.
• Working knowledge of SSL and PKI including ciphers, handshakes, CAs and certificates.
• Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or Hyper-V, AWS, and Azure.)
• Experience with Load Balancers, Application / Network Firewalls, and similar technologies.

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La fourchette de référence du marché de la rémunération cible totale pour ce poste, qui comprend le salaire de base annuel et la rémunération variable cible, se situe entre

Total Target Cash (TTC): 76,208.54 - 101,611.38 - 128,924.64 CAD Annual

Cela reflète la manière dont les entreprises d’un secteur et d’une région géographique comparables paient généralement pour des emplois et responsabilités équivalents. Cette fourchette aide l'entreprise à prendre des décisions salariales en tant que point de données parmi d'autres. Le fait qu'un poste se situe dans cette fourchette dépend également au fil des ans de plusieurs autres facteurs, comme notamment (et non exclusif) l'historique du parcours professionnel de l'employé, ses compétences, ses aptitudes et ses performances, les budgets salariaux annuels de l'entreprise, les exigences et besoins des programmes et accords Clients et l'équité interne de l’entreprise. Thales peut proposer des avantages supplémentaires et d’autres compensations, en fonction de circonstances non liées au statut du demandeur protégé par la loi locale, provinciale ou fédérale.

(Pour les candidats internes, si vous avez besoin de plus d'informations, veuillez contacter votre service RH Partagé, 1er Point)

Thales propose un vaste programme d'avantages sociaux à tous les employés à temps plein travaillant 24 heures ou plus par semaine et à leurs personnes à charge éligibles, notamment :

• Des soins de santé complémentaires payés par l’entreprise, des soins dentaires, un compte de dépenses de santé, un programme d’assurance-vie, de Décès et mutilation accidentels, une assurance invalidité de courte durée, une assurance voyage, un régime d'aide aux employés et un programme de bien-être.

• Des régimes d'épargne-retraite (REER, RRCD, CELI) avec contribution de l'entreprise et abondement à un RRCD, sans période d'acquisition.

• Des congés payés par l'entreprise, des jours de vacances et congés de maladie payés.

• Des rabais sur les assurances habitation et automobile.

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC): 76,208.54 - 101,611.38 - 128,924.64 CAD Annual

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills, and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

(For Internal candidate, if you need more information, please reach out to your HR Shared service, 1st Point)

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave.

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on insurance (home, and auto).

Thales est un employeur offrant l’égalité des chances qui valorise la diversité et l’inclusion sur le lieu de travail. Thales s’engage à mettre en place des mesures d’adaptation tout au long du processus de recrutement. Les candidats sélectionnés pour une entrevue et ayant besoin de mesures d’adaptation sont priés de le faire savoir lors de l’invitation à l’entrevue; notre équipe travaillera volontiers avec chaque candidat pour répondre à ses besoins particuliers. Tous les renseignements relatifs aux mesures d’adaptation seront traités d’une manière confidentielle et utilisés uniquement dans le but d’offrir une expérience candidat adaptée.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.