System Manager

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

The US Federal Governments Markets Division is chartered with being the premier, compliant supplier of world-class communications solutions to the U.S. Federal Government by providing the highest quality products, systems and services. The USFGMD will achieve this with a professional, well-trained, diverse work force creating a positive and profitable customer relationship resulting in Total Customer Satisfaction and growth of our business. The Federal Systems Technology department of the USFGMD is responsible for service supporting a charter of implementing and integrating complex systems sold worldwide to the US Federal Government. As a USFGMD System Manager, you will be exposed to a wide variety of communications requirements in both the Presale and Post Sale phases of a project. These applications span the entire breadth of the US Federal Government throughout the world.

Job Description

Provide Field Operations technical support to U.S. Department of Defense Enterprise Land Mobile Radio networks covering the Europe, Middle East and Africa (EMEA) region.  Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.  This position will be based in Kuwait City, Kuwait.

Provide Field Operations technical support to U.S. Department of Defense Land Mobile Radio networks across the Middle East.  Provide technical integration, service, and support in relation to the Motorola Solutions product suite focused toward DoD Federal Government customers.  This position will be based in Kuwait.

Responsibilities:

• Oversee and manage the maintenance and repair of Astro 25 Trunking System in Kuwait.

• Travel as required to all KMod locations to conduct system maintenance and ongoing telephone and email technical support.

• Fleetmap design / code plug construction

• Dedicated service lead for managed Astro 25 services as they pertain to KMod/ASG-K customers

• Provide configuration management, version control, and system documentation for KMod/ASG-K customers across established Area of Responsibility.

• Working across Motorola Solutions organizations to proactively solve customer problems on a daily basis for KMod/ASG-K customers

• Lead effective/productive technical meetings

• Excellent technical writing skills, allowing for easy understanding of the daily activities, outstanding actions, and issue resolution. Daily reports are submitted to standard report repository accessible by all Federal Service Europe members

• Strong planning & organizational skills, with sound judgment and decision making abilities for continued maintenance of multiple ELMR systems.

• Responsibilities include troubleshooting, system repair, quality assurance and customer training on Motorola Astro 25 Land Mobile Radio products, including trunked, simulcast, and conventional systems

• Required knowledge of all Motorola CPS and programming utilities. Windows, Linux, and UNIX based operating systems and proficiency in Microsoft Office suite

• Field optimization and maintenance of Astro 25 IV&D Trunking Systems including RF and networking products using the latest technology service analyzers & tools

• Thorough working knowledge of a Key Management Facility (KMF) and other data functionality of an IV&D system including; Text Messaging, MUPS, OTEK & OTAP

• Thorough working knowledge of Network Management functionality, PRNM Suite, Provisioning Manager (PM), Radio Control Manager (RCM), MCC7500 Dispatch Console, Voyence (UNC) and Unified Event Manager (UEM)

• Ensure that sensitive matters and materials are properly handled to include consideration of corporate ethical standards and all applicable international legal & cultural requirements and values

• Participate in Motorola University online training to insure that all Motorola Solutions employee courses applicable to this position are completed.

• Coordinate with various U.S. Federal Government Markets Division (USFGMD) and Motorola Solutions Corporate offices as necessary to effectively support the AFCENT customer.

• Work closely with the Service Manager, CSM, Sales, and SI PM to ensure delivery of SI and service project tasks.

• Communicate with SSC and NMO support groups to ensure proper issue resolution.

• Support the Service Manager (SM) on occasions where the FST pool temporarily short-handed due to vacations, training, etc.

• Direct interface with KMod/ ASG-K leadership and end users

• Makes operational decisions within general guidelines & processes

• Has authority to enact technical resolutions for assigned customers.

• Understand basic and advanced terminology of Motorola Solutions’ communications systems and Motorola Solutions Service products

• Be able to effectively interface with the customers’ technical representatives and Motorola Solutions’ own service delivery organizations to include the technical and administrative departments of Motorola Solutions’ subcontractors

• Possess a good working knowledge of computer applications required for responsibilities noted in the above section

• U.S. Citizenship is required

• Possess a U.S. Secret level Security Clearance

• Work well in group related activities and displays leadership abilities

• Valid Driver's license

• One or more certification Comp TIA Network+, Security+, MCSE, or CISSP,  CompTIA Cybersecurity Analyst (CySA+) is highly desired.

• Ability to obtain necessary security clearance as required by a U.S. Government contract

• Requires approximately 75% travel

Basic Requirements

Required Skills:

• Must have a 4-year college Degree, or have a Diploma in Electronics, Field Engineering, or Military experience required.

• Must have a minimum of 3 years of contract Management experience for this position.

• 5 years of Field Technician experience, and 3 years of Senior Field Technician experience required.

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Travel Requirements

50-75%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.