Microsoft Security Compliance Identity & Management (SCIM) SME – FastTrack

We are the FastTrack Team, a diverse group of passionate technology professionals driven to help our customers derive high value from their Microsoft investment.  Focused on driving E5 Security and Compliance, Win365, Copilot growth and the required security posture at scale with customers, FastTrack plays a primary worldwide role in executing this strategy at scale across our customers and partners while working side by side with multiple Microsoft engineering, data analysis, marketing, sales, support, and operational teams.  We are looking for individuals who are passionate about helping customers adopt Microsoft 365 products by envisioning, designing, and executing innovative approaches to solve their business challenges, and effectively work side by side with a team of driven technology and business professionals to improve our products.  

As a FastTrack Security Subject Matter Expert (SME), your main goal is to help customers enable, deploy their E5 Defender licenses, provide guidance on Microsoft Security and zero trust concepts, drive key usage scenarios and adoption. Guide customers on products such as Windows 365, Intune P1, Intune P2 and Intune Suite and share valuable insights with engineering teams for product development, improvement, and to simplify the customers’ deployment experience. 

 SMEs translate business goals into technology solutions and assist customers with the deployment and adoption of workloads and feature deployment while overcoming complexities.  

You should be seen as the trusted advisor and drive the technical decision of customers to continually use our product and technology. As a SME, you will work with FTAs, other SMEs, Account Team, Partner, Support and Consulting resources to help educate your customers at a technical level, demonstrate, and prove our solutions, and drive value in all engagements.  

Being part of this team will allow you to maintain and develop your deep technical expertise across Microsoft and non-Microsoft (compete) Security products and services.   

 
This role is flexible in that you can work up to 100% from home. 

 
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

Job Description 

• Onboarding and Implementation: As a SME you would be reaching out to customers proactively and using your knowledge of customer industry and your expertise in Security & Modern Work workloads (Defender / Threat Protection, Entra P1& P2, MFA, Purview, Windows 365, Intune P1, Intune P2, and Intune Suite)  

• Leading technical discussions with customers and defining rules of engagement and sharing best practices to drive engagements successfully. 

• Driving Customer Success: Drive customer success by working with customers and partners to resolve technical roadblocks encountered during deployment and adoption of Security (Threat Protection, Identity and Purview), Modern Work solutions, including Windows 365, Intune P1, and Intune Suite and/or to help transition off a compete product.  

• Promote automation for customer self-service using assets such as Advanced Deployment Guides (ADG) and collaborate with other FastTrack delivery teams to meet shared objectives. 

• Product Demonstrations and Proof of Concept (PoC): Assist other Microsoft stakeholders on demonstrating as well as implementing Security & Modern Work workloads (Windows 365, Intune P1, Intune P2, and Intune Suite) PoC for potential customers to demonstrate specific use cases thereby helping them visualize the solution on Microsoft platform.   

• Product Improvement & Customer Journey Simplification: Participate in incubation and early previews for new features or products, resulting in customer journey feedback submissions with Product Engineering teams. Identify, collect and highlight product gaps and share it with Engineering. 

• Readiness / Learning: Focus on building expertise in your specialty for technical and career growth. Join training sessions on new features or product changes, participate in engineering AMAs or Office Hours, and share knowledge with colleagues across the community. 

Qualifications

Required Qualifications/Education/Experience: 

• Bachelor's Degree in Engineering, Business, or related field AND 4+ years’ experience in Microsoft 365, technical deployment, process management, execution, optimization, or related experience   

• OR Master's Degree in Engineering, Business, or related field AND 2+ years’ experience in Microsoft 365 technical deployment, process management, execution, optimization, or related experience   

• Hands on experience with architecting, deployment and adoption of Microsoft 365 Modern Work Solutions (Windows 365, Intune P1, Intune P2 and Intune Suite), Microsoft 365 Defender products and services, technical enablement, solution design, product demonstration and Proof of concepts, deployment and adoption 

• Experience on Microsoft Entra ID capabilities including Conditional Access, Multi Factor Authentication, SSPR, PIM, MTO / B2B collaboration, Global Secure Access, Identity provisioning and LCW. 

Additional or Preferred Qualifications 

• Experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management. 

• Microsoft Certification in relevant Security technologies or disciplines  

• Proven ability to engage clients, understand their needs, and map them into M365 product suite and drive technical deployment and adoption. Understand the customer segment, apply competitive analysis and market insights, that drive key business outcomes. Strong presentation, demonstration, and communication skills.  

• Knowledge and experience with technologies/platforms such as Jamf, Citrix, Azure, Azure Virtual Desktop, Copilot for Security, Purview would be a plus.