IT Manager

Description

POSITION OVERVIEW

We’re seeking a dynamic IT Manager to lead our traditional IT infrastructure team with expertise and vision. In this role, you’ll oversee critical IT operations, including help desk, system administration, networking, infrastructure maintenance, and cybersecurity. Your leadership will ensure seamless performance, robust security, and exceptional support for our organization. If you’re a skilled leader with a passion for IT infrastructure and cybersecurity, join us to drive our success!

KEY RESPONSIBILITIES

Team Leadership

• Lead and mentor a team of IT professionals across help desk, system administration, networking, infrastructure, and cybersecurity.
• Foster a collaborative, high-performance culture with clear goals, regular feedback, and growth opportunities.

Help Desk Operations

• Manage the help desk to ensure prompt, effective resolution of user issues and service requests.
• Implement IT service management best practices to boost response times and user satisfaction.
• Track KPIs to measure performance and drive continuous improvement.

System Administration

• Oversee servers, operating systems, and applications to ensure reliability, performance, and security.
• Enforce standard configurations and policies in collaboration with system administrators.
• Monitor and optimize system performance to maintain efficiency.

Networking & Infrastructure

• Manage the design, implementation, and maintenance of network infrastructure (LAN, WAN, VPN, wireless).
• Ensure network security through firewalls, access controls, and intrusion detection systems.
• Partner with vendors to procure equipment, negotiate contracts, and uphold SLAs.

Cybersecurity Management

• Develop and implement cybersecurity strategies to protect organizational data and systems.
• Oversee threat monitoring, vulnerability assessments, and incident response protocols.
• Ensure compliance with industry standards and regulations related to data security.

IT Strategy & Innovation

• Collaborate with leadership to align IT and cybersecurity strategies with business goals.
• Assess infrastructure and security needs, recommending upgrades or enhancements.
• Stay ahead of industry trends, emerging technologies, and best practices in IT and cybersecurity.

QUALIFICATIONS

• Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field (certifications like CCNA, MCSA, ITIL, or CISSP are a plus).
• Proven experience (5 years) in IT infrastructure management, including help desk, systems, networking, maintenance, and cybersecurity.
• Deep knowledge of servers, operating systems, networking protocols, security practices, and cybersecurity frameworks.
• Strong leadership skills with a track record of building and motivating IT teams.
• Exceptional problem-solving and analytical abilities.
• Proficient in IT service management and cybersecurity tools and practices.
• Excellent communication skills to engage stakeholders at all levels.
• Strong organizational skills with the ability to prioritize and adapt in a fast-paced environment.

WHY JOIN US?

As our IT Manager, you’ll lead a talented team, drive critical IT and cybersecurity initiatives, and play a pivotal role in our organization’s success. Bring your expertise and leadership to a dynamic, growth-focused environment. Apply today to shape the future of our IT operations!

POSITION TYPE/EXPECTED HOURS OF WORK:

• This is a full-time position, and hours of work and days are Monday through Friday, with the core hours being between 8:00 a.m. to 5:00 p.m. Work may occur before or after core work hours or over the weekend.

SUPERVISORY RESPONSIBILITY:

• This position is a supervisory role.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an associate encounters while performing the duties and responsibilities of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the duties and responsibilities.
• The typical environment for this position is indoors; however, some tasks may require the associate to work outdoors. While performing the duties of this job, the associate might endure extreme temperatures depending on the weather, season, and/or location and nature of the task. The noise level varies depending on the location and nature of the task being performed. 

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an associate to successfully perform the duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the duties and responsibilities.
• While performing the duties of this job, the associate is regularly required to sit.

TRAVEL:

• Travel may be required up to 25% travel.

OTHER DUTIES:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO STATEMENT:

• DASCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DASCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
• DASCO expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of DASCO’s employees to perform their job duties may result in discipline up to and including discharge.