Lead SSF Account Management

Company Description

At our core, Sutherland is a relationship company conducting billions of digital and human interactions for our customers each day. By creating personalized, trust-based relationships with our employees we deliver great customer experiences.  At Sutherland, we believe that intentional employee experiences define intentional customer experiences.

Job Description

Key Responsibilities Include:

Security Audits & Inspections:

• Perform regular audits to ensure only authorized personnel access sensitive areas like the MDF room and bypass doors.
• Conduct routine checks of key zones to confirm they meet security policies and standards.

Access Control Management:

• Oversee the operation and maintenance of the approved Access Control and Intrusion Detection Systems.
• Monitor use of PINs and access cards; ensure deactivation upon termination.
• Validate access rights and ensure only appropriate personnel (e.g., local IT) have entry to restricted areas.

Surveillance & Monitoring:

• Confirm CCTV cameras are correctly placed and functioning.
• Ensure camera footage meets quality and retention standards.
• Prevent workstation screens from being visible on security footage.

Training & Compliance:

• Ensure new hires and authorized personnel receive security and data handling training.
• Coordinate training for guards.
• Conduct reviews with management to emphasize data protection and secure document handling.

Secure Disposal Oversight:

• Monitor document disposal practices, including use of approved third-party services or internal logging.

Testing & Reporting:

• Lead physical penetration tests and document outcomes.
• Ensure alignment of alarm response times with agreed SLAs.
• Review security reports from guard services to address issues promptly.

On-Site Presence & Badge Compliance:

• Enforce badge policies for associates, contractors, vendors, and visitors in Controlled Areas.
• Investigate any breaches in physical security and identify training needs or remediation steps.

This role is critical to maintaining a secure environment, ensuring compliance with client standards, and proactively addressing security vulnerabilities.

Qualifications

• University degree (Business Administration or relevant).
• Preferred 3-year experience in security field.
• Excellent computer literacy is compulsory (MS Office; excellent knowledge of the Internet).
• Experience on audits and incident reporting processes.
• Familiarity with access control systems, CCTV operations, alarm systems, and security hardware.
• Basic understanding of data protection and secure document disposal procedures.
• Excellent organizational skills and ability to prioritize tasks.
• Willingness to work in a dynamic sphere with changing priorities.
• Excellent knowledge of the English – written and verbal.
• Attention to detail and precision.
• Loyalty and ability to work in a team.

Additional Information

Life @ Sutherland:

• Competitive base salary
• Rewards, recognition programs and health insurance
• Training following the leading global standards for highest quality
• Structured working environment
• Career opportunities