Manager-CyberOps & Assurance-Forensic Investigations

Manager-CyberOps & Assurance-Forensic Investigations-25011637

Description

 

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.

• Lead computer forensics analysis
• Monitor data correlation events
• Develop new alerts based on root cause analysis and knowledge gained from participation in industry events
• Help mentor junior team members
• Identify areas of improvement in team processes
• Communicates status of investigations (e.g. report on progress against technical plan; timely escalation of issues and risks; ability to explain technical solutions to a non-technical audience)
• Participate in the development of guidelines/frameworks for reviewing high risk events, documenting the guidelines/frameworks, and communicating the guidelines/framework to the broader team

Minimum Qualifications

• 10 years of experience working in cyber investigations, computer forensics, or insider risk
• Understanding the importance of information security from a business context
• Perform security event analysis and triage alerts based on risk
• Is actively engaged in and contributing to the Insider Risk Community
• Coordinates with other team members/teams to resolve issues encountered during the review of alerts or the development of new alerts
• Self-motivated to creatively find and investigate behavior-based events
• Demonstrate (via work experience) the ability to follow frameworks to ensure comprehensive investigations
• Ability to creatively solve complex problems
• Experience working under pressure
• Willing to work off-hours and accommodate rotational on-call work

Preferred Qualifications

• Web Proxy
• SIEM/Log Management systems
• Encase/FTK/Axiom
• VPN
• DLP
• Data correlation
• Behavior based event monitoring
• Elastic Queries/Alerts/Dashboards

Minimum Qualifications

 

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

*Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Job

 Operations

Primary Location

 US-Arizona-Phoenix

Organization

 A5179 - Cyber Intel & Incident Rspnse

Schedule

 Full-timeJob Band 35Work Location Options Hybrid

Job Posting

 Jul 10, 2025, 8:56:46 PM - Jul 18, 2025, 3:59:00 AM

Recruiter

 Simple Jagdhari

Hiring Manager

 Mike Brunson