Chapter Lead Customer Engagement & Comms Software Engineering

• We're embarking on an engineering transformation with a key focus on people and technical leadership, driving complex designs and transformations across our Content Management Solution (CMS) Platform, Experimentation Capabilities and Customer Data Platform.

• You have knowledge that spans both development and operations, including coding, infrastructure management, system administration/engineering, and DevOps toolchains.

• Together we will build tomorrow’s bank today, using world-leading engineering, technology, and innovation.

Do work that matters:

We're building tomorrow’s bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank—envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build Australia’s future economy.

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps. Our Software team are the brains behind Australia’s number one banking app, NetBank, Cardless Cash, CommSec Pocket, and Spend Tracker. We go beyond a passion for web and mobile development, creating reliable APIs at a unique scale in Australia. And you could be a part of that journey.

As Chapter Lead for Customer Engagement & Comms Software Engineering, you’ll lead a talented team of engineers to shape the future of our Group’s CMS platform, Experimentation framework and Customer Data Platform. You’ll own the solution design, drive performance, and lead the charge on innovative technologies that elevate our services and transform the customer experience.

See yourself in our team:

The CBA technology unit delivers the best digital banking services to Commonwealth Bank customers and, to do so, is responsible for digital delivery, group data and analytics, technology and technology infrastructure, cyber, fraud, physical security, and business resilience for all divisions across CBA. It is also dedicated to delivering the best workplace technology experience for our over 53,000 people across CBA and focused on providing the latest tools, technology, and resources to enhance the way we work together and empower our people to achieve more for our customers.

This role reports into the Crew Tech Lead for Customer Engagement & Comms, part of the Group’s broader Retail Technology team. We’re a driving force behind world-class technology and operations that support every corner of the bank—from the platforms our customers use daily to the tools that keep our business running. We may be big, but our impact is even bigger—our digital products, apps, and content reach millions of Australians every single day.

We’re interested in hearing from people who:

• Bring deep expertise in engineering and integration, with a strong track record in Content Management Solutions (CMS) e.g. AEM, Optimizely, Sitecore, or Drupal – essential.

• Have a technical background in software engineering—ideally across .NET and/or Java—and are passionate about leading teams and driving complex designs across a dynamic enterprise environment.

• Know how to build and inspire high-performing engineering teams, fostering a culture of innovation and excellence.

• Are passionate about mentoring and coaching, contributing to the growth of engineering practices across the organisation.

• Communicate engineering standards effectively, promoting consistent ways of working aligned with global best practices.

• Advocate for new technologies and inclusive teams, while driving operational excellence in complex, mission-critical environments.

• Can confidently lead technical conversations with both developers and non-technical stakeholders, translating complex ideas into clear outcomes.

Tech skills

• Leadership & Delivery: Proven experience leading high-performing, cross-functional engineering teams that thrive on innovation, collaboration, and delivering scalable, enterprise-grade solutions in fast-paced environments.

• CMS Expertise: Deep understanding of CMS platforms and services, with a track record of driving complex, full-cycle software engineering solutions across enterprise content ecosystems (essential).

• Customer Data Platform: Experience in Real Time Customer Data Platform like AEP or Salesforce etc (Desirable)

• Backend Engineering: Strong background in backend development using .NET and/or Java, with expertise in microservices architecture and RESTful API design (essential).

• Cloud Native Development: Experience building and deploying applications in AWS, leveraging cloud-native services and infrastructure (essential).

• DevSecOps Mindset: Demonstrated ability to lead with a DevSecOps approach, embedding security and automation throughout the development lifecycle (e.g. SonarQube, Snyk, GitHub Actions).

• CI/CD & Automation: Skilled in implementing and managing CI/CD pipelines using tools like GitHub Actions, TeamCity, Jenkins, and Bitbucket Pipelines.

• Infrastructure as Code & Monitoring: Proficient in Infrastructure as Code (IaC) using Terraform or AWS CloudFormation, and experienced with monitoring tools like Prometheus, Grafana, and AWS CloudWatch to ensure system reliability and observability.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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