Resident Engineer (XSOAR)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

This role is onsite in Colorado Springs, CO. 

As a Resident Engineer, you’ll enable our customers to securely integrate and automate their cloud environments, leading deployments of Palo Alto Networks’ Cortex XSOAR platform to accelerate detection, response, and integration across cybersecurity tools.

You’ll serve as a trusted consultant, guiding customers through complex deployments, developing strategic automation workflows, and driving continuous improvement through real-time support and innovation. You’ll collaborate closely with customer stakeholders, from SOC analysts to CISOs, to ensure successful adoption and long-term value.

Security Clearance Requirement: Must be a U.S. Citizen and possess an active Secret security clearance.

Your Impact 

• Lead technical implementations of Cortex XSOAR to automate and optimize security operations.
• Design, develop, and maintain playbooks to automate incident response workflows and streamline security operations.
• Integrate security tools (EDR, SIEM, threat intelligence platforms) with XSOAR.
• Conduct detailed analysis of operational business processes to identify automation opportunities.
• Guide strategic planning and execution of cloud security best practices.
• Prepare and maintain capacity planning, deployment documentation, and configuration guides.
• Communicate with diverse audiences, from technical engineers to C-level executives, translating complex technical information into business terms.
• Empower customer teams through enablement, training, and hands-on collaboration.

Qualifications

Your Experience 

• Experience with XSOAR/Automation, Deployment, EDR integration, SIEM/SOC, preferably DOD domain 

• Familiarity with IDS/IPS, SIEM, and endpoint solutions

• Working knowledge of Python or JavaScript for playbook customization

• Linux/Unix command-line proficiency and basic network troubleshooting

• Experience managing complex automated security solutions in large environments

• Deep understanding of security threats, internet protocols and cybersecurity tools and applications

• Project leadership experience; ability to drive organizations and resources to complete required tasks in service of end goals

• Detailed experience in the installation, configuration, operation and documentation of security solutions to prevent cybersecurity threats

• Excellent written and verbal communication skills, with confirmed ability to communicate to senior leaders and technical peers

• Experience with RMF, STIGs, SCAP, or NIST frameworks

• Ability to document and explain complex security processes clearly

• Relevant certifications such as Security+, CEH, CISSP, GCIA are a plus

• Up to 30% domestic travel may be required based on business needs.

Clearance Requirement

• An active U.S. Secret Security Clearance is required at the time of hire.

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.

As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you don’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $140,000 - $192,500YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.