Information Security Analsyt

Keyloop bridges the gap between dealers, manufacturers, technology suppliers and car buyers.We empower car dealers and manufacturers to fully embrace digital transformation. How? By creating innovative technology that makes selling cars better for our customers, and buying and owning cars better for theirs. We use cutting-edge technology to link our clients’ systems, departments and sites. We provide an open technology platform that’s shaping the industry for the future. We use data to help clients become more efficient, increase profitability and give more customers an amazing experience. Want to be part of it? 

As a Information Security Analyst at Keyloop, you will play a key role in supporting customer-facing security initiatives by responding to due diligence requests, security questionnaires, RFPs, and compliance assessments. Working cross-functionally with internal stakeholders, you will help ensure timely, accurate, and consistent delivery of security information aligned with customer and business expectations. This role is central to maintaining trust with our customers, enhancing our security response capabilities, and supporting broader information security governance, risk, and compliance (GRC) efforts. You will also contribute to fostering a strong, risk-aware culture and embedding secure practices across the organisation

Role & Responsibilities:

• Respond to customer security questionnaires, RFPs, compliance assessments, and related documentation requests, ensuring alignment with both internal standards and customer expectations.
• Collaborate with subject matter experts across the business to collect relevant technical and security information, ensuring responses are accurate and risk-aware.
• Maintain a strong working knowledge of Keyloop’s products, environments, security roadmap, and system architecture to effectively support customer due diligence activities.
• Build, maintain and continuously improve Keyloop’s RFP and security questionnaire response repository to enable faster and more consistent responses.
• Proactively develop, curate, and maintain reusable customer-facing materials, such as knowledge base articles, whitepapers, product security summaries, and FAQs to streamline future engagements.
• Triage incoming internal and external inquiries and prioritise based on urgency, scope, and impact.
• Ensure consistent and high-quality responses to all security-related customer requests and inquiries.
• Support compliance and regulatory documentation requests related to information security.
• Build and maintain strong relationships with internal stakeholders (e.g., product, legal, engineering, sales) to ensure alignment and efficiency in responding to customer needs.
• Assist with additional security and compliance initiatives, projects, and documentation as required.

Experience :

• Prior Information Security experience, preferably in a customer assurance, GRC, or client-facing security role.
• Solid understanding of core IT security principles, controls, and best practices across cloud and enterprise environments.
• Familiarity with supporting internal or external security assessments.
• Working knowledge of key security and compliance frameworks such as ISO 27001, SOC2, NIST CSF, and CIS Controls.
• Experience in a customer-facing role with a focus on clear communication, professionalism, and relationship-building.
• Ability to work effectively in fast-paced, agile environments - both independently and as part of a global team.

Skills & Abilities:

• Strong written and verbal communication skills, with the ability to clearly and professionally respond to customer security questionnaires, RFPs, and compliance assessments for both technical and non-technical audiences.
• Passionate about information security, with a genuine interest in learning, promoting best practices, and contributing to a strong security culture.
• Ability to collaborate effectively with cross-functional teams, including security, legal, engineering, product, and sales, to gather and validate information in a timely and accurate manner.
• Exceptional attention to detail and a methodical approach to reviewing, compiling, and validating complex security and compliance documentation.
• Strong organisational skills with the ability to track and prioritise multiple concurrent customer requests while meeting defined SLAs.
• Proactive mindset with the ability to identify gaps in documentation or processes and contribute to continuous improvement efforts.
• Ability to manage stakeholder expectations and build trust through reliable delivery, professionalism, and customer-focused communication.

Why join us?We’re on a journey to become market leaders in our space – and with that comes some incredible opportunities. Collaborate and learn from industry experts from all over the globe. Work with game-changing products and services. Get the training and support you need to try new things, adapt to quick changes and explore different paths. Join Keyloop and progress your career, your way. An inclusive environment to thriveWe’re committed to fostering an inclusive work environment. One that respects all dimensions of diversity.  We promote an inclusive culture within our business, and we celebrate different employees and lifestyles – not just on key days, but every day. Be rewarded for your effortsWe believe people should be paid based on their performance so our pay and benefits reflect this and are designed to attract the very best talent. We encourage everyone in our organisation to explore opportunities which enable them to grow their career through investment in their development but equally by working in a culture which fosters support and unbridled collaboration.
Keyloop doesn’t require academic qualifications for this position. We select based on experience and potential, not credentials.We are also an equal opportunity employer committed to building a diverse and inclusive workforce.  We value diversity and encourage candidates of all backgrounds to apply.