IT Snr Manager

You’ll manage a globally distributed team responsible for 24x7 operations across data centers, VMware, cloud (OCI), and on-prem infrastructure. The role requires strong technical depth, vendor and stakeholder management skills, and a proven track record of driving operational excellence, automation, and compliance.

Qualifications:

• 15+ years in IT operations; 6+ years in a leadership role.
• Hands-on expertise in VMware, Linux/Windows, cloud (OCI preferred), and automation tools (Terraform, Ansible).
• Experience managing 24x7 environments and distributed teams.
• Strong communication, problem-solving, and stakeholder management skills.
• Relevant certifications (e.g., ITIL, OCI, VMware, RHCE, CISSP) are a plus.

• Lead, mentor, and grow a high-performing team of engineers responsible for 24x7 compute operations across multiple time zones.
• Drive operational maturity, incident/change/problem management, and SLA adherence.
• Attract, develop, and retain top talent while fostering a culture of accountability, innovation, and continuous improvement.
• Serve as a trusted voice and escalation point for your team, supporting their growth, performance, and engagement.
• Oversee VMware, cloud, and infrastructure services with a focus on uptime and automation.
• Manage vendor relationships and represent the team to leadership and stakeholders.
• Partner with engineering and DevOps teams to standardize platforms and reduce operational toil.
• Present metrics, roadmaps, and improvement plans to executive stakeholders clearly and confidently.
• Align with security, compliance, product, and engineering leaders to ensure operational and business goals are met.

Career Level - M3

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