CIAM Platform Leader

Company Description

Are you ready to lead the operational heartbeat of CIAM? 

At Inter IKEA Systems, we’re enabling secure and seamless digital experiences for IKEA’s customers around the world. Our Customer Identity and Access Management (CIAM) capabilities are at the core of that journey. While the CIAM Product Leader shapes the roadmap and strategy, the CIAM Platform Leader ensures everything runs smoothly and reliably, every single day. 

This is your opportunity to take ownership of the operational performance of our CIAM platforms, including Okta/Auth0 and legacy solutions. If you enjoy translating platform strategy into efficient execution, solving service delivery challenges, and managing technology vendors to meet SLAs, then this role is made for you. 

Job Description

Your Mission 
As CIAM Platform Leader, your mission is to ensure our customer identity platforms are stable, secure, and continuously delivering value to IKEA’s digital products and experiences. You’ll work closely with the CIAM Product Leader to operationalise the CIAM strategy and be the key contact for managing platform reliability, vendor relationships, support processes, and service performance. Your goal is to ensure our CIAM platforms run reliably and efficiently behind the scenes, providing customers with a seamless and secure experience. 

What You’ll Do 

• Own the day-to-day operational performance of our CIAM platforms (primarily Okta/Auth0 and legacy tools), ensuring uptime, reliability, and security 

• Manage relationships with support vendors and technology providers, ensuring that SLAs, OLAs, and service delivery expectations are clearly defined and consistently met 

• Coordinate incident management and escalations with both internal teams and external service providers, ensuring timely resolution and clear communication 

• Collaborate with the CIAM Product Leader to align platform operations with product strategy, including upcoming changes, migrations, and enhancements 

• Maintain operational dashboards, reporting, and documentation that provide visibility into platform health, performance, and risk 

• Lead service readiness activities for new features or product rollouts, including training, support planning, and change coordination 

• Champion continuous improvement by identifying and implementing opportunities to optimise support processes, tooling, and collaboration across teams 

What Makes You a Fit 

• You bring strong experience in platform operations, service management, or technical delivery roles, ideally with exposure to CIAM technologies such as Okta/Auth0, ForgeRock, or Azure AD B2C 

• You’re comfortable managing third-party vendors and outsourced support teams, and you know how to hold them accountable for SLAs, KPIs, and root cause analysis 

• You have a structured approach to incident and problem management, and you're able to communicate clearly with both technical teams and business stakeholders 

• You thrive in complex, global environments and enjoy enabling others to deliver great digital products through reliable infrastructure 

• Experience with ITIL, Agile environments, and cloud-native SaaS platforms will be beneficial in this role 

What We Offer 

• Impactful Work: Your work will directly influence the customer experience of millions worldwide.  

• Dynamic Environment: No two days are the same in a role at the intersection of technology, security, and retail.  

• Growth Opportunities: As a part of Inter IKEA Systems, you’ll have the chance to grow within a global organisation that values personal development.  

• A Values-Driven Culture: We’re not just about what we do, but how we do it - guided by IKEA values that emphasise togetherness, simplicity, and sustainability.  

Ready to Join Us?  
If you’re ready to take the lead in shaping how customers interact with one of the most beloved brands in the world, we want to hear from you. Let’s shape the future of CIAM —together.  

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project.  

Additional Information

This role is full-time and based in Delft, Netherlands. For questions about the role, please contact Emile Parkin, Team Manager, Information Security & Data Privacy. If you have questions about the recruitment process, please connect with Jamila via jamila.harmal2@inter.ikea.com. 

Interested? Submit your CV and let us know why you would be a good fit for this role, in English, by July 30th 2025. 

At IKEA, we are looking for people who believe everyone deserves a seat at the table. You’re welcome no matter where you come from, what you believe, and what you look like. We don’t even care how you have furnished your home. We’re interested in you simply because you’re you. Even if your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. We believe that people’s different perspectives, backgrounds, and personalities make us better at understanding our customers dreams and needs. At IKEA, we’re all on the same project. 

If you have a special need that requires accommodation in the recruitment process, just let us know.