Senior Principal Engineer - Customer Identity Access Management ( CIAM )

Job Description

NielsenIQ is seeking a skilled and driven Customer Identity and Access Management (CIAM) Sr. Principal Engineer to support modernization of our global customer identity platform and advance maturity of CIAM program. The ideal candidate will define and champion the enterprise-wide Customer Identity Governance & Access Management vision by setting technical direction, architecting future-proof solutions, and driving transformational initiatives at scale. Acts as a strategic advisor across engineering, security, and business leadership, ensuring IAM solutions are aligned with enterprise goals, regulatory requirements and industry trends. This role requires a strong blend of business acumen, clear and effective communication, and the ability to collaborate across functions to champion secure yet seamless customer identity experiences. A focus on driving business outcomes is critical, along with exceptional interpersonal skills and fluency in written and spoken English.

Responsibilities

· Shapes a culture of innovation, resilience, and engineering excellence across the CIAM function across B2B and B2C clients.

· Design, architect, and guide the implementation of end-to-end CIAM solutions leveraging Okta Identity Cloud or equivalent platforms, with a strategic focus on enterprise-grade capabilities such as Single Sign-On (SSO), Adaptive Multi-Factor Authentication (MFA), Universal Directory, and Identity Lifecycle Management.

· Serve as a subject matter expert in customer authentication and authorization standards, including OAuth 2.0, OIDC, SAML, FIDO2, SCIM, and JWT.

· Drives transformational initiatives at scale, fosters engineering excellence, security by design and represents CIAM thought leadership within and beyond the organization.

· Guides team to generate significant insights through a variety of tools and resources to uncover areas of opportunities and customer experience improvements; follows through to ensure applicable improvements are implemented.

· Leads research and evaluation of industry best practices and emerging trends to enhance the effectiveness, scalability, and security of CIAM services and solutions.

· Evaluate current processes against the defined industry leading practices including standards such as the National Institute for Standards and Technology (NIST) Special Publication (SP) 800-63; Digital Authentication, NIST Cybersecurity Framework (CSF) and NIST SP 800-53; Security and Privacy Controls.

· Actively handles ambiguity, influences others to bring in “big picture” thinking and drives clarity, solutions, and execution plan among team and collaborators.

· Partner with cross-functional stakeholders (customer success and support, application development) to deliver seamless and compliant customer identity journeys.

Qualifications

· Bachelor’s degree in Computer Science, Information Technology, or a related field.

· Minimum of 12 years in IAM, with a minimum of 8 years focused specifically on Customer IAM (CIAM).

· Proven experience in architecting, engineering, and implementing CIAM platforms and solutions at enterprise scale.

· Demonstrates strategic leadership, sets IAM technical vision, roadmaps, and standards.

· Consistent track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership.

· Proficient in identity standards and protocols: OAuth 2.0, OIDC, SAML, SCIM, JWT, FIDO2, and WebAuthn.

· Strong experience with leading CIAM platforms (e.g., ForgeRock, Okta CIAM, Ping Identity, Auth0, Microsoft Entra External ID, Azure B2C, B2B, and AWS Cognito)

· Experience with developing patterns on API security and creating CIAM capabilities as service-based architecture.

· Excellent communication skills, with the ability to articulate complex technical concepts to business stakeholders along with strong spoken and written English.

· Flexibility to accommodate working across different time-zones.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion