Analyst

Level 1 Engineer (L1) – Endpoint Security, Mumbai

ROLE AND CONTEXT

NEED TO DO

NEED TO KNOW

Purpose: 

The job holder is responsible to provide frontline support and administration for endpoint security solutions, primarily McAfee ePO, ensuring effective threat detection, incident response, and system health across the organization’s IT infrastructure.

Main Priorities: 

• Administer and maintain McAfee ePO platform and endpoint policies.
• Monitor and respond to malware threats and security incidents.
• Support patch management and system health checks.
• Provide technical support for Windows OS and endpoint security tools. 

Key Outputs:

• Configured and updated antivirus policies and scan schedules.
• Timely detection and resolution of malware incidents.
• Regular reports on endpoint security posture and compliance.
• Updated patch levels and system health status across endpoints.
• Documented troubleshooting steps and support resolutions.

Relationships:

1. Internal – Operations
2.  
3. External – UBI 

Reportees: Not available

Key Performance Metrics: 

• Endpoint coverage and compliance rate.
• Number of incidents detected and resolved.
• Timeliness of patch deployment and antivirus updates.
• System health and performance metrics.
• Accuracy and completeness of reporting and documentation.

Qualifications:

• Graduate or Diploma in Information Technology, Computer Science, or related field.

Skills/ Knowledge:

• Proficiency in Windows Operating Systems.
• Hands-on experience with McAfee ePO platform.
• Basic troubleshooting of endpoint security solutions.
• Familiarity with enterprise patch management tools.
• Knowledge of malware detection, policy enforcement, and incident response.

Certifications (if any) : 

• Preferred: CEH (Certified Ethical Hacker)

Experience (add relevant Exp also)

• Minimum 2 years in Information Security.
• Experience in SOC environment preferred, especially with Splunk.