Security Operations Automation

Santex is a technology company with more than 25 years of experience in developing custom business software. We have a global network of talent and offer flexible remote work options. We are present in 100 cities in 16 countries and have experience in various industries such as health, finance and fintech. We collaborate with leading brands and have helped our clients achieve their goals by delivering innovative solutions that exceed expectations. Our mission is to help organizations grow and succeed through technology, building sustainable organizations and helping businesses run more efficiently.

Security Operations Automation

Overview

The candidate should have strong PowerShell and Python coding skills with the ability to architect how to integrate data gathered for analytics tools.  The candidate would need CrowdStrike policy building experience. The icing on the cake would be good understanding of Zscaler ZIA, ZPA, and ZDX. The ideal candidate is a self-starter who can independently investigate issues, administer and maintain existing platforms (rather than building or configuring them from scratch), and support complex security initiatives. 

Key Responsibilities

• ​​Provide Tier 3 technical support with a focus on advanced troubleshooting and administration of Zscaler ZIA and ZPA, including handling geo-specific and routing-related issues.
• Perform proactive security tasks such as system hardening, vulnerability analysis, and compliance validation.
• Investigate and resolve account issues in Active Directory (AD), Microsoft Entra, and Okta.
• CrowdStrike policy building experience.
• Maintain, troubleshoot, and administer existing security platforms to ensure compliance with organizational security standards.
• Engineer security improvements and automations using PowerShell, Python, Bash, or similar scripting tools.
• Administer and fine-tune integrations with Zscaler, Cloudflare WAF, and other core security platforms.
• Support monthly reporting and compliance efforts using Excel and automation scripts.
• Track and manage escalated issues in ServiceNow and Jira with clear, structured documentation.
• Execute block/allow requests for IPs, MACs, domains, and email addresses.
• Collaborate with other IT teams to support secure and scalable infrastructure improvements.
• Contribute to Zero Trust and CSPM architecture initiatives.
  
  

Required Qualifications

• 5+ years of experience in IT systems, security operations, or infrastructure roles.
• Experience scripting in Python (required), Powershell or Bash to automate processes and improve security workflows.
• At least 2 years of direct hands-on experience with Zscaler ZIA/ZPA.
• Strong technical troubleshooting skills in networking, DNS, DHCP, HTTP/S, VPNs, and endpoint security.
• Practical experience with Active Directory, IAM (Okta, MFA, SSO), and related access technologies.
• Familiarity with analyzing logs, generating PCAPs, and interpreting security telemetry.
• Demonstrated ability to work independently and troubleshoot issues beyond basic incident response.
• Comfort working in a fast-paced environment with a mix of reactive and proactive security responsibilities.

Preferred Skills

• Experience with Zero Trust models and Cloud Security Posture Management tools.
• Knowledge of ServiceNow Vulnerability Response module.
• Familiarity with Microsoft Exchange and email security protocols such as SPF, DKIM, and DMARC.
• Background in firewall management, endpoint hardening, or perimeter defense in cloud or hybrid environments.

Key Points

• Ideal Candidate: An analyst who has gradually advanced from L1 to L3 Support.

This role focuses on proactive hardening, vulnerability analysis, administration, and troubleshooting rather than building or configuring new platforms.

ADVANCED ENGLISH REQUIRED.