Appeals Analyst, Compliance Operations

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

We are looking for an Appeals Analyst to support the continued growth of our Cash App Global Appeals program. Our mission is to make banking and financial services more accessible to the underserved and unbanked by conducting complex, holistic reviews of customer relationships to determine if potential prohibited activity and/or risk that was previously identified is authentically sourced to our customer or if there is an opportunity for reinstatement.

This is a full time remote role in the US. 

You Will

• Verify customer information and conduct enhanced due diligence reviews as part of Block's policies
• Stay abreast of regulatory updates and/or new requirements and understand overall impact to day to day work
• Contribute to projects optimizing the regulatory program and operation team's processes
• Work in collaboration with Support, Risk, and other operations teams within Block

You Have

• 3+ years experience in BSA/AML or Fraud related work, preferably in the payments space
• Strong investigative skills, including familiarity with public record research and database tools
• Demonstrated transaction analysis skills that apply across numerous financial products in complex scenarios
• Ability to present and communicate findings via written and verbal communication to team members and team leads

Even Better

• Proven working experience with high-risk activity, particularly related to OCSE/CSAM
• Relevant industry certifications (CAMS, CFE, CFCS)

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.

 

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

To find a location’s zone designation, please refer to this salaryzones.pdf" target="_blank">resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

 

Zone A:$40.34—$60.53 USDZone B: $37.55—$56.30 USDZone C:$34.33—$51.44 USDZone D:$30.29—$45.38 USD

Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.

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