IT Service Management SME, Task 3 and 4

IT Service Management SME, Task 3 and 4

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular-Long Term Assignment

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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 The Opportunity: 

Are you interested in continuing your career in Europe in a mission focused environment? CACI has established upcoming positions throughout the European theater supporting multiple customers for the Department of Defense. We are looking for experienced, innovative and motivated IT Specialists to support enablement of USAREUR-AF and their Mission Partners mission objectives. 

 

CACI has an excellent opportunity for an experienced, self-directed, IT Service Management (ITSM), SME. This position is in support of the EMITS 2 Task Order Business Office (TBO), located in Wiesbaden, Germany.  This position is located OCONUS. 

 

Responsibilities: 

• Provides management, direction, administration, quality assurance, and leadership of the Task 3 End User and Common Devices and Task 4 Enterprise IT Infrastructure Support functions 

• Defines and ensures application of end-user and infrastructure standardized processes, procedures, and tools across EMITS 2 operations 

• Collaborates with the MPL Operations Manager and MPLs to tailor end-user and infrastructure standardized processes and procedures to meet specific MP requirements 

• Collaborates with the MP Operations Manager and Mission Continuity Office (MCO) to identify required training and certifications for personnel supporting end-user and infrastructure roles 

• Supports Innovation Council Meetings and attends and participates in weekly technical status meetings 

• Maintains knowledge and expertise on emerging policies and technologies that impact or support improvements to end-user and infrastructure processes, procedures, and tools 

• Identifies applicable innovations and emerging technologies and develops and recommends technology insertion and continuous improvement projects that improve efficiency and effectiveness of end-user and infrastructure processes 

• Develops project planning schedule that addresses the strategy, logistics, and resources required to successfully complete technology insertion and continuous improvement projects 

• Develops project Work Breakdown Structures (WBSs) and schedules that identify key milestones and provides critical path information 

• Manages projects in accordance with the EMITS 2 Program Management Plan, including risk and communications management and quality management 

• Collaborates with the MP Lead to identify and assign qualified and trained personnel to support development and implementation of projects 

• Monitors and assesses Task 3 and 4 functional process performance and corrects deficient Task 3 and 4 processes 

• Promulgates engineering process corrective actions, improvements, lessons learned, and best practices across all MP teams 

• Supports MPLs with investigations into Task 3 and 4 process issues and rapidly adapting to dynamic requirements changes 

• Collaborates with the MP Operations Manager, MPLs, and MCO to identify end-user and infrastructure personnel development and upskilling plans and adaptations to changing requirements  

• Produces and/or is responsible for deliverable(s) 

• Possesses and applies expertise on multiple complex work assignments 

• Possesses domain and expert technical knowledge 

•  Supervises multi-function project teams consisting of 5 to 15 personnel  

Qualifications: 

Required:  

• Currently hold an adjudicated Top Secret Clearance and be able to obtain an SCI 

• BA/BS +13 years recent experience 

• Certification CISSO or GCIA or GCSA or GCLD or GICSP or CISSP-ISSAP or CISSP-ISSEP or Applicable degree ABET accredited/CAE designated or Training and Additional Certification(s)  

• Demonstrates mastery of IT Service Management principles, with expertise in end-user services and enterprise IT infrastructure within complex operational environments.  

• Possesses comprehensive knowledge of standardized IT processes, emerging technologies, and project management methodologies, including Work Breakdown Structures and critical path analysis.  

• Exhibits strategic expertise in leading multi-functional teams, driving continuous improvement initiatives, and adapting to dynamic requirements.  

• Showcases proficiency in monitoring and assessing process performance, implementing corrective actions, and developing personnel upskilling plans.  

• Displays strong leadership skills in quality assurance, risk management, and cross-departmental collaboration.  

• Desired background in government or large-scale enterprise IT operations, ITIL frameworks, and technology insertion project management. 
   

Desired:  

• Adaptable to changing circumstances and operational needs 

• Understanding of Department of Defense Military standards 

• Experience with DoD IT security requirements 

 

 

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$115,600 - 254,200 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.