Information Technology Analyst

The Multi-Disciplinary Engineer supports the Missile Defense Agency (MDA) on the Integrated Research and Development

for Enterprise Solutions (IRES) contract. The candidate will:

Expertise and Functions

• Deploy, configure, and support customer laptop and desktop computer systems.
• Provide on-site and remote troubleshooting support for customer equipment and fix issues as required.
• Provide on-site customer support for mission and/or test events.
• Deploy, configure, and troubleshoot mobile devices (Phones, tablets and others).
• Provide technical support for enterprise networking and infrastructure projects.
• Resolve daily organizational assigned tasks.
• Track all work using the Remedy ticketing system.
• Provide enterprise printer support.
• Deploy, configure, and troubleshoot software applications.
• Provide COMSEC support to deployed COMSEC equipment and function as the local COMSEC Hand-Receipt Holder re-keying of equipment and general support.
• Provide IPTV and VTC (Video Teleconferencing) support as required.
• Provided network, server and infrastructure support.
• Provide remote support to other team members within the branch.
• Provide rotation of on-call support for after-hours and weekend situations
• Travel to and support remote locations during MDA exercises, occasionally for extended durations (30-90 days).
• Provide VOIP support as needed by the mission and site requirements
• Tele-work is available for brief periods, but on-site support is required for all mission and test events.
• Job Related Travel will also be required. Approximately 10% of the average year.
• Will require off-hours and weekend on-site support during mission/test events.
• Perform as the Trusted Agent for the site.
• Provide escort services for contractors and event visitors, as required by the site director.
• Other duties as assigned

Requirements

Qualifications

Education/Training (both required and desired):

• Bachelor’s Degree in relevant discipline preferred
• Associates Degree in relevant discipline desired
• High school diploma acceptable with additional years of experience

• Must have a DoD 8570.01 IAT Level II Certification (CompTIA Security+ CE Certification or higher)
• ITILv3 Foundations certification preferred
• CompTIA Network+ certification preferred
• Cisco CCNA certification preferred
• CISSP certification preferred
• Microsoft certification preferred

Experience:

• Must have at least 6 years of direct experience in providing IT solutions
• Experience working in a customer-facing support role

Security:

• Must be a US citizen
• Active DoD issued Secret Security Clearance required
• Active Top/Secret SCI Clearance preferred

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Salary: $97,000 - $122,000

Salary rates for this position are competitive and commensurate with experience and industry standards. We offer a comprehensive benefits package that may include health insurance, paid time off, and retirement savings options.