Senior Manager, Global IT Infrastructure and Operations

About NEB

New England Biolabs® is a different kind of biotechnology company – we are a community of scientists, innovators and collaborators driven by a shared mission to advance science for the benefit of society. Founded in 1974 with a deep commitment to research excellence and environmental stewardship, NEB® has become a global leader in the discovery and production of enzymes for molecular biology applications. Our reagents are trusted by researchers worldwide for their quality and reliability and have played a critical role in breakthroughs across genomics, proteomics, diagnostics and academic research. With a corporate culture rooted in passion, humility and authenticity, we offer a dynamic and inclusive workplace where creativity thrives, voices are heard, and personal growth is celebrated. Whether you are interested in pursuing a research career or supporting our mission through other roles, joining NEB means contributing to meaningful scientific progress in a collaborative, campus-like environment that values both innovation and integrity.

The role:

The Senior Manager of Global IT Infrastructure and Operations (I&O) is a strategic leadership role responsible for managing and optimizing the company's global IT infrastructure and operations. This includes oversight of Network Operations, High Performance Computing, Security Operations, Cloud/Server/Endpoint Management, and Helpdesk Operations. The role emphasizes business relationship management, advanced technical expertise, and the implementation of automation technologies. The successful candidate will excel in managing hybrid infrastructures that integrate on-premises systems with outsourced services, ensuring high-quality service delivery and alignment with business objectives. This position is based at our Ipswich, MA headquarters.

How you’ll contribute:

• Develop and implement a strategic vision for global I&O that aligns with business goals and fosters technological innovation

• Build and maintain strong relationships with business units and scientific community to understand their needs and ensure I&O services are aligned with business priorities

• Develop and manage the I&O budget, ensuring cost-effective use of resources and alignment with strategic priorities

• Establish and manage relationships with external service providers, ensuring high-quality service delivery and performance

• Work closely with CISO and Director of IT to Implement and monitor robust risk management practices to protect the organization’s infrastructure and data assets from threats and vulnerabilities

• Build and lead a high-performing I&O team, fostering a culture of innovation, collaboration, and professional growth

Required qualifications and experience:

• Bachelor’s degree in information technology, computer science, or a related field

• 12+ years of experience in infrastructure and operations management, with at least 5 years in a leadership role

• Demonstrated expertise in business relationship management and stakeholder engagement

• Extensive experience with cloud platforms (primarily Azure) and on-premises infrastructure

• Strong understanding of network architecture, virtualization, and storage solutions

• Experience with cybersecurity frameworks and best practices

• Strong financial acumen with experience in budget management and cost optimization

• Ability to align IT strategies with business objectives and drive value through technology

• Experience in negotiating and managing vendor contracts and partnerships

What will make you stand out:

• High Performance Computing

• Experience in a Life Science organization

• Relevant certifications (e.g., ITIL, PMP, CISSP) are a plus

Equal Opportunity Employer, including disabled/veterans

New England Biolabs is committed to fostering a diverse and inclusive community. As an Equal Employment Opportunity employer, New England Biolabs considers applicants for employment without regard to and does not discriminate on the basis of any category protected under applicable federal, state, or local laws and regulations. More in-depth details of EEO are available here.

Information regarding New England Biolabs' commitment to Diversity, Equity, and Inclusion can be found here.

New England Biolabs is a participating employer in the Employment Verification (E-Verify) program.

If you need an accommodation for any part of the employment process because of a medical condition or disability, please send an email to hr@neb.com or call 978-927-5054 to let us know the nature of your request.