Senior Account Manager

Location: Leeds (office-based - 3 days a week)

Salary: up to £50K (DOE) + uncapped commission plan

Are you ready to make an impact in the fast-paced world of cybersecurity? Cognisys is growing rapidly, and we’re looking for a dedicated Senior Account Manager to join our Account Management team during this exciting period of innovation and expansion.

Cognisys is a leading cybersecurity company specialising in Penetration Testing, GRC Consulting, and Managed Security services. We take pride in our customer service, forward-thinking approach, and commitment to excellence. Our small but mighty team collaborates with some of the world’s best-known companies and operates across over 30 countries worldwide.

About the Role

Our existing business sales team is vital to delivering exceptional service and customised cybersecurity solutions to our long-term clients. By fostering strong relationships and helping clients navigate ever-evolving threats and compliance challenges, we empower them to stay secure and ahead of the curve.

We’re looking for someone with sales DNA. Ideally, with previous experience as a business development representative or in a new business-facing role. While we look after existing business, that background helps ensure you're confident guiding commercial conversations and spotting where we can add real value.

This is a fantastic opportunity for a motivated, customer-focused professional to contribute to our mission of driving growth and ensuring client satisfaction.

As a Senior Account Manager, you will work closely with our existing clients to:

• Support renewals

• Identify growth opportunities

• Maintain trusted, long-term partnerships

This position offers an excellent opportunity to refine your client management, sales, and cybersecurity skills, all while being part of a high-performing and supportive team. At the same time, contributing to Cognisys’ ongoing success.

What you’ll do:

• Client Leadership – Act as a senior point of contact and build and maintain strong, trusted relationships with your portfolio of existing Cognisys clients.

• Strategic Planning - Lead planning discussions to align our solutions with clients’ evolving business priorities and be able to speak confidently and guide clients effectively.

• Account Development & Commercial Impact - Develop and execute account plans to expand revenue, identify growth opportunities, and increase long-term partnerships.

• Commercial Growth - Drive all aspects of client growth and retention, through renewals and identifying new opportunities through cross-selling and upselling, including coordination with internal consultants and project managers when needed.

• Relationship & Influence Management - Influence client stakeholders at all levels and serve as a thought partner, bringing industry insight and data-driven recommendations.

• Operational Excellence - Seamless delivery of services and solutions by coordinating cross-functional teams. You will be responsible for helping to maintain high standards of client satisfaction, proactively managing risks, and resolving issues at an early stage.

• Reporting & Forecasting – Own, maintain and report clear visibility of upcoming pipeline and potential changes in client engagement and status, updating internal systems accurately and promptly, ensuring accurate reporting and strong business visibility.

Requirements

• 5+ years of experience managing client relationships and driving account growth.

• Ideally, experience selling Cyber Security or SaaS solutions.

• Confident in identifying new business within existing accounts, including upsell and cross-sell opportunities, while proactively building a healthy pipeline of client engagement.

• Skilled at managing and driving the full sales cycle with existing clients, from opportunity identification to negotiation and close.

• Able to work effectively across diverse teams, including Project Management and Technical Consultants, to ensure a seamless client experience.

• Self-driven and able to bring energy, urgency, and a flexible mindset to shifting priorities and evolving client needs.

• High attention to detail is required for managing contracts, renewals, and client interactions and communications.

• Clear and effective written and verbal communication, with the ability to explain complex information.

• Hybrid role requiring a minimum of 3 days per week in our Leeds office.

If you think you can deliver but don’t match the criteria above, please don’t be put off. We are very open-minded and focus on ability and attitude above skills.

Why You’ll Love Working With Us

• Innovative & Supportive Culture – Be part of a fast-moving team where customer focus and innovation are at the heart of everything we do.

• Professional Growth – We invest in your future with a dedicated training budget for cybersecurity, sales, and personal development.

• EMI Share Options – Share in our success through our Employee Share Scheme.

• Uncapped Commission – Enjoy a generous commission plan that rewards your performance.

• Wellbeing First – Access to our Wellness Hub, powered by Kara Connect, offering resources for your mental, emotional, and physical health.

• Team Spirit – Regular socials, celebrations, and team events to stay connected and have fun.

• Time to Recharge – 22 days annual leave (increasing to 25), plus your birthday off to celebrate you.

• Up to £2,000 Referral Bonus – Know someone great? Get rewarded for successful referrals.

At Cognisys, you will be part of a collaborative and innovative team that values your input and shares support. You'll have the opportunity to work on challenging projects that make a real impact on our clients. If you are driven by a desire to protect and innovate, we’d love to hear from you!

We're not just about the work; we're about our people. Join a team where innovation is celebrated, and your contributions are valued. We foster a collaborative environment where fresh ideas thrive, and professional growth is encouraged.

Applications

Please feel free to reach out to Dom, our Head of Talent Acquisition, if you would like any further information, to discuss accessibility requirements, or if you require this information provided in an alternative format – hiring@cognisys.co.uk

We welcome applications from candidates from diverse backgrounds and can make reasonable adjustments to accommodate individual needs.

NO RECRUITMENT AGENCIES PLEASE