Unified Communications Technician

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Network Engineering

Job Qualifications:

Skills:

IP Telephony, Network Communications, Voice Networks, Voice over IP (VoIP)

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Unified Communications Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiators. As a Unified Communications Technician you will help ensure today is safe and tomorrow is smarter. Our work depends on a Unified Communications Technician joining our team to configure, implement, and maintain voice, data, and/or network communications systems.

HOW A NETWORK ENGINEER SENIOR WILL MAKE AN IMPACT:

• Good working knowledge of telecommunications industry as well as voice system design and engineering.

• Apply technical concepts and ability to analyze and solve problems using learned techniques and tools.

• Knowledge and experience of basic understanding of infrastructure wiring/connectivity.

• Software support for IP, VoIP, PBX, voice mail, voice networks, and video systems.

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 5+ years of related experience

• Required Technical Skills: Applicable DoD 8140 or DoD 8570 Certification

• Security Clearance Level: TS/SCI

• Required Skills and Abilities:

  • Experience with Time Division Multiplexing (TDM) and Circuit Switching systems

  • Demonstrated ability to configure, install and troubleshoot secure voice devices

  • Extensive experience with Cisco IP telephony products including Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence.

  • Extensive experience with LAN technologies such as IP routing, switching, call routing, call management, call admission control, Quality of Service, network security, and network management.

  • Extensive experience with interconnection of multiple Voice over IP (VoIP) telephony systems via LAN and WAN connections utilizing Gatekeeper controlled and Assured Services SIP trunking.

  • Experience with various operating systems to include Linux, and Cisco IOS Command line interface (CLI).

  • Demonstrate the ability to troubleshoot complex voice network related problems to include call routing/dial plan management, one-way audio, SCCP/SIP registration errors, poor call quality, codec miss-matches, transcoding, and conferencing.

  • Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity.

  • Experience supporting customers' needs in large, medium, and small-scale operational environments and using all available resources. 

  • Strong interpersonal and presentation skills for interacting with team members and customers. 

  • Demonstrated strong analytical and problem-solving skills in making the appropriate technical decisions. 

  • Must be motivated, adaptable, flexible, and able to produce quality results in an evolving, fast-paced environment.

  • Good understanding of system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures. Participates in engineering projects/efforts as tasked by management

• Preferred Skills:

  • Experience with USCENTCOM and familiarity with its mission

  • Knowledge and familiarity with USCENTCOM’s IT environment

  • Cisco certifications

• Location: On site in Tampa, FL

• Security Clearance Level: TS/SCI clearance required

__________________________________________________

WHAT GDIT CAN OFFER YOU:

• 401K with company match

• Comprehensive health and wellness packages

• Internal mobility team dedicated to helping you own your career

• Professional growth opportunities including paid education and certifications

• Cutting-edge technology and the ability to make a real impact on the world around you.

Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.

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#CENTCOMCITS

#ARMA

The likely salary range for this position is $83,429 - $103,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA FL MacDill AFB

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans