IAM Security Analyst - PST Timezone

Cyderes (Cyber Defense and Response) is a pure-play, full life-cycle cybersecurity services provider with award-winning managed security services, identity and access management, and professional services designed to manage the cybersecurity risks of enterprise clients.  We specialize in multi-technology, complex environments with the in speed and agility needed to tackle the most advanced cyber threats. We leverage our global scale and decades of experience to accelerate our clients’ cyber outcomes through a full lifecycle of cybersecurity services. We are a global company with operating centers in the United States, Canada, the United Kingdom, and India.
About the Job:The IAM Security Analyst will be responsible for performing user provisioning/de-provisioning activities, troubleshooting and quality control tasks.  They will ensure all Service Requests by our external clients are performed & documented by the agreed upon procedures.  They will produce reports on the quality of work performed by the Service provider and propose process/documentation enhancements in order to improve the end-user experience for all supported clients

Responsibilities:

• Receive requests from external ticketing systems with initial provisioning information for new hire or modifications to existing users.
• Use appropriate tools (e.g., RBAC Matrix) to determine role, appropriate level of access to applications, and other requirements.
• If access level is different from standard, obtain explanation from requester and work with them to obtain signoff from approver (or their delegate).
• Monitor Service Level achievement and proactively address tickets as required before they are escalated.
• Monitor onboarding/off boarding service requests and ensure the execution is proceeding.
• Manage completion of requests by meeting established SLA timelines
• Follow-up when needed to ensure access completion to client satisfaction
• As required, provide relevant, timely updates to the requester on the status of provisioning a new user with access rights and applications
• Participate in projects as necessary
• Substitute or cover other specialists as needed

Requirements:

• Should be willing to work in PST time zone .
• 2+ years’ experience working in a Service Desk Tier I or SOC capacity
• A good command of IAM tools, Active Directory and Microsoft Suite in general
• Excellent verbal and written communication skills
• Proficiency in Microsoft Exchange, Microsoft Excel & Remote access technology
• Exposure to service request ticketing systems an asset
• Knowledge of ITIL v3 (ITIL practitioner certification) an asset
• Strong business acumen with an understanding of the link between business need and technology
• Flexibility to learn and adapt to new technologies and processes
• Ability to adapt in a dynamic environment
• Ability to work under tight deadlines
• Proven track record in working with multiple initiatives at the same time
• Proactive approach to problem solving and coordination
• Must be detail oriented, self-motivated and resourceful
• Office 365 knowledge asset

Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.