Cyber Resiliency Engineer

We are seeking a dedicated and experienced Cyber Resiliency Engineer with a strong focus on our enterprise Business Continuity Planning and Disaster Recovery.  Business Impact Analysis (BIA) Tool. In this role, you will provide comprehensive operational and engineering support, serving as the primary owner for the BIA environment from end to end. Your expertise will be crucial in ensuring the tool's functionality, performance, and continuous improvement, directly contributing to our organization's ability to understand and mitigate potential impacts from disruptions. You'll be a key interface between technology and business, driving both technical excellence and strategic alignment.

Key Responsibilities:

• End-to-End Ownership: Take complete engineering and operational accountability for the enterprise Business Impact Analysis (BIA) Tool environment, ensuring its stability, availability, and performance.
• System Functionality & Maintenance: Oversee the day-to-day functionality, proactive maintenance, and ongoing health checks of the BIA tool and its associated infrastructure.
• Performance Optimization: Proactively monitor the BIA tool's performance, identify bottlenecks, and implement optimizations to ensure efficient operation and responsiveness.
• Escalation Management: Serve as the primary point for all BIA tool-related escalations, diagnosing issues, coordinating with relevant teams, and driving timely resolution to minimize business impact.
• Customer & Stakeholder Interfacing: Act as a key liaison with internal customers and business stakeholders, gathering requirements, providing technical guidance, and ensuring the tool effectively meets their needs for business impact analysis.
• SaaS and BCP/DR Tool Support: including license management, coordinating technical support, evaluating new features, and overseeing upgrades.
• Monthly Operating Reviews: Lead or actively participate in monthly operating reviews, presenting key performance indicators, discussing ongoing initiatives, addressing open issues, and providing strategic updates to leadership.
• Leadership Reporting & Review: Regularly review operational issues, performance trends, and strategic recommendations related to the BIA environment with senior leadership, offering insights and actionable plans.
• ITIL Adherence: Ensure all operational and engineering activities within the BIA environment adhere to ITIL best practices for incident, problem, change, and release management.
• Documentation & Best Practices: Develop and maintain comprehensive documentation, including system configurations, operational procedures, troubleshooting guides, and architectural diagrams.
• Continuous Improvement: Identify opportunities for process automation, efficiency gains, and functional enhancements within the BIA tool and its surrounding ecosystem.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, Cybersecurity, or a related technical field, or equivalent practical experience.
• 3+ years of experience in an engineering, operations, or support role for enterprise-level applications, ideally within a large, complex organizational environment.
• Solid understanding of Business Impact Analysis (BIA) methodologies, principles, and their role in overall business continuity and cyber resiliency.
• Proven experience with application maintenance, performance monitoring, and troubleshooting complex technical issues.
• Demonstrated ability to manage vendor relationships and interact effectively with third-party software providers.
• Strong communication skills, both written and verbal, with the ability to articulate technical concepts to both technical and non-technical audiences, including senior leadership.
• Experience working within an ITIL-aligned service delivery framework (e.g., Incident, Problem, Change Management).
• Exceptional problem-solving, analytical, and organizational skills, with keen attention to detail.

Preferred Qualifications:

• Experience with Service Now Platform Modules.
• Certifications in Business Continuity (e.g., CBCP, MBCP) or IT Service Management (e.g., ITIL Foundation/Intermediate).
• Familiarity with various BIA software platforms or other Business Continuity Management (BCM) tools.
• Experience with scripting or automation tools (e.g., Python, PowerShell) to streamline operational tasks.
• Understanding of cloud environments and SaaS application management.
• Prior experience in a role with end-to-end ownership of a critical enterprise system.