Info Sec Prof Lead Analyst - C13 - SAN ANTONIO

About CITI:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Identity & Access Management (IAM) is a global organization within CISO with 600+ employees located across the globe. IAM manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. 

IAM’s mission is to Be the Best for our Partners by providing seamless and secure access to Citi systems, so our partners can focus on their business priorities and clients.  The IAM Marketplace Solutions (MPS) teams are focused on providing support through development and maintenance of marketplace workflows (Ticketing tool) for our customers and executing Information Security directives and activities in alignment with Citi's data security policy.

Responsibilities:

• Evolve and maintain client and business Information Security Administration support relationships for multiple lines of business

• Coordinate IAM Marketplace related engagement for Citi level initiatives

• Lead high-level, CISO – sponsored initiatives to implementation, enhancement and automation of highly complex ResolveIT workflows related to Secrets Management (CyberArk, Hashicorp, WAIS), Token & Encryption (Citi Authenticator), Zscaler, etc.

• Support development of ResolveIT workflows and implement automation for strategic IAM solutions such as PBAC, passwordless, Citi Authenticator enhancements to improve efficiency, enhance customer experience and improve security posture.

• Partner with IAM governance programs and coordinating within IAM to understand policy changes and impact on Marketplace workflows.

• Lead IAM’s implementation of tech mandatory, regulatory changes to ResolveIT for IAM supported applications/platforms.

• Understand risk and control levels for multi-functional areas for IAM supported systems/applications/tools and be able to translate impact to marketplace workflows and the changes required to address them.

• Readily adopt automation strategies wherever practical and cost efficient. Partner with peers within other service delivery centres and across Identity & Access Management to maximize operational efficiencies and effectiveness.

• Maintain a professional relationship with our business partners, colleagues and external customers through effective communications and diplomacy to guide and influence IS practices.

• Provide project or program updates to IAM leadership and our business partners through multiple channels including verbal and written media

• Proactively engage in any new system development or major enhancements that affect IAM services so IAM can provide the appropriate support.

• Applying sound ethical judgment while taking decisions, conduct and business practices, escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications:

• 10+ year’s work experience in IS related application development, Information Security, Computer Science or Cyber Security

• Strong understanding of IAM concepts and the issues related to IAM.

• Must display strong interpersonal skills, communication skills, and time management skills

• Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions.

• Experience with problem and incident management processes for security and identity administration incidents.

• Able to juggle conflicting priorities and ensure responsiveness to our partners.

• Must be committed to the delivery of a quality customer experience.

• Must be a self-starter with the ability to work in a fast-paced environment.

• Excellent problem-solving skills.

• Excellent written and verbal communication skills in English required in order to negotiate internally and externally, often at a senior level.

Education:

• Bachelor's degree or higher with a concentration in Information Technology, Cyber Security, Management or related field or equivalent relevant work experience with understanding of SDLC, programming knowledge/experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Technology

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Job Family:

Applications Development

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Time Type:

Full time

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Primary Location:

San Antonio Texas United States

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Primary Location Full Time Salary Range:

$113,840.00 - $170,760.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jul 24, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.