IT Engineer

Are you passionate about technology and enjoy explaining complex solutions in a way that everybody gets excited? If so, read on!
About PicusPicus Security, the leading security validation company, gives organizations a clear picture of their cyber risk based on business context. Picus transforms security practices by correlating, prioritizing, and validating exposures across siloed findings so teams can focus on critical gaps and high-impact fixes. With Picus, security teams can quickly take action with one-click mitigations to stop more threats with less effort.
The Picus Security Validation Platform easily reaches across on-prem environments, hybrid clouds and endpoints coupled with Numi AI to provide exposure validation. 
The pioneer of Breach and Attack Simulation, Picus delivers award-winning threat-centric technology that allows teams to pinpoint fixes worth pursuing, offering a 95% recommendation in Gartner Peer Review.
About The RoleIf you’re a results-driven person with an entrepreneurial mindset who takes the initiative and thrives in a dynamic environment, then this is a great opportunity to play a pivotal role in a fast-growing cybersecurity company. We are looking for a smart and driven leader to have a direct impact on the future of our business by helping to influence global adoption of our award-winning Picus Security Validation Platform.
As Picus, we need a new teammate to meet and support the needs of our ever-growing and developing IT/IS infrastructures, cloud applications, and end-users. Our expectation from this person, who will follow our information security policies, system management and operations, and IT/IS support processes, is to manage the effective operation and administration of Picus end users. 
As an IT Engineer, you will also handle user management, troubleshooting, and support for network connections, Apple devices and their operating systems, remote working activities, and cloud applications used in Picus's business environment. 
We are looking for a candidate who collaborates effectively with other Labs, DevOps, SOC, and SecOps teams in information security and cloud applications management, and he/she manage the help desk issues, installation, monitoring, and maintenance in Picus and report ongoing IS operations to management.

What You'll Do

• Contribute to the development and management of information security policies, cloud infrastructure, IT support processes, and system operations
• Supporting the effective operation and administration of Picus end users
• Handling user management, troubleshooting activities
• Supporting network connections, Apple devices, and their operating systems
• Supporting remote working activities
• Being responsible for the Cloud applications used in Picus's business environment
• Collaborating effectively with other Labs teams, SecOps, and SOC teams  in information security and cloud applications management
• Managing the help desk issues, installation, monitoring, and maintenance 
• Reporting ongoing IS operations to management

What You Have

• Bachelor's degree in Computer Science or similar IS/IT domains
• Strong networking and operating systems background; knowledge of networking protocols, systems, and cloud technologies
• Experience with Apple devices, macOS, and GNU/Linux systems, and related IT support functions
• Hands-on experience in administering and using network security, MDM, I&AM, ZeroTrust, SIEM, and EDR/EPP technologies for end-users
• Experience in Cloud Applications (management, end-user support, monitoring, maintenance, and supporting the system activities)
• At least two years of enterprise customer service or tech support experience
• Proficiency in written and spoken English
• Strong problem-solving and analytical skills
• Excellent teamwork and communication skills
• Good written and verbal communication skills; excellent interpersonal skills;
• Humble, friendly, adaptive, and result-oriented personality

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Working at PicusFascinating work - a chance to shape and lead an exciting, fast-growing cyber security segment. Security Validation is a concept that helps organizations evaluate their security posture in a continuous, automated, and repeatable way. This approach allows for the identification of imminent threats, provides recommended actions, and produces valuable metrics about cyber-risk levels.
Unlimited opportunity! We are growing. At Picus, you'll be provided with as much responsibility as you can handle - new career development opportunities constantly arise given our rate of growth.
Global exposure - Get a lot of experience working not only in a fast-growing startup but also interact with customers all around the world.
Be part of a global remote team who is taking on Exposure Validation and a growing market segment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, sex, race, color, national origin, religious belief, gender or gender reassignment, sexual orientation, marriage or civil partnership, pregnancy and maternity, disability, protected veteran status, or any other characteristic protected by International law.  Upon conditional offer of employment, candidates are required to complete reference and identity checks in line with local labor laws and as per the Company’s employment policy.