Tier 1 SOC Analyst

Defense.com is an innovative, SME-focused detection and response service provider looking to add two Tier 1 SOC Analysts to our Security Operations Centre, which operates 24x7x365. You'll be working circa 37.5 hours per week on a rotating shift pattern covering three shifts (7am-3pm, 3pm-11pm and 11pm-7am) to support our growing customer base.

Ideally stemming from a SOC Analyst, IT Helpdesk or other technical-related background, our SOC Analyst position provides an exciting opportunity to ensure our clients receive the best possible service whilst protecting their business assets and security. You will help maintain and protect our client’s key business assets from threats and risks by monitoring, detecting, analysing, and responding to security incidents.

As a Tier 1 SOC Analyst role, this will be an ideal opportunity for an enthusiastic and motivated individual to step into a specialised SOC position. With a key focus on attention to detail and client/stakeholder management, we are looking for someone who is comfortable in a client-facing role with the technical skills (training is provided) to triage, respond to and resolve a variety of threats. Please note, this role will be a full-time position based on the provided shift pattern above (flexibility will be required).

An overview of the main duties has been provided below:

• Monitor both customer and internal infrastructure to detect security events and vulnerabilities by using various security tools, SIEM technologies and other security resources.
• Analyse and investigate various security events to validate security incidents.
• Perform proactive and reactive security incident handling and escalation where appropriate.
• Review vulnerability assessments and provide findings with remediation actions.
• Manage, tune and optimise security tools following best practice and other performance metrics.
• Respond to customers’ tickets and emails, assisting with security-related issues efficiently and effectively.
• Collaborate with senior SOC analysts and other cybersecurity stakeholders to mitigate and remediate security threats.
• Contribute to the development and improvement of SOC processes, procedures, and workflows.
• Stay up-to-date with the latest cybersecurity threats, trends, and best practices through continuous learning and professional development

Skillset, Experience and Qualifications:

• Previous experience in an IT Helpdesk, IT Support, SOC or related role is essential with the ability to handle and prioritise tickets and issues.
• Bachelor’s degree in computer science, Computer Networks, Information Security or other related technical discipline would be highly desirable.
• Good knowledge and understanding of networking principles and a variety of operating systems.
• Strong analytical and problem-solving skills.
• Experience using SIEM technologies (such as Elastic, Splunk and Log Rhythm), firewalls and IDS/IPS technologies would be desirable.
• Strong organisational skills with a high attention to detail.
• Ability to prioritise and handle multiple tasks at any given time.
• Proactive and enthusiastic with a can-do attitude.
• Excellent verbal and written English communication skills, with the ability to influence.
• Passionate about security and networks.
• Ability to work on own initiative as well as being a team player.