Junior Security Administrator

Company Description

Fairness feels good

Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world-class, independent complaints resolution for Australians. As a not-for-profit and progressive financial ombudsman, we’re championing positive change. Achieving our purpose takes progressive thinking, accountability and resilience. At AFCA, our inclusive leadership values every voice. We offer our people flexible work options, thoughtful benefits and opportunities to deepen expertise. Flourish in a diverse, caring culture. Feel the difference of belonging to an organisation intentionally designed to put people first.

Job Description

At AFCA, we help Australians resolve financial complaints fairly and independently. Behind the scenes, our Security team keeps everything safe, sound, and secure. Now, we’re looking for a sharp, curious Junior Security Administrator to join the mission. If you’re passionate about cyber security, eager to learn, and ready to roll up your sleeves in both technical and governance work, this is your chance to grow your career while protecting something that matters. You'll join our team of 5, focusing on the development and implementation of our threat intelligence program by identifying, analyzing, and mitigating cyber threats to protect our organisation. We are looking for someone who is in early in their IT career journey, seeking the next step with a drive to own projects and resolve issues related to security. 

Typically in this role you will:

• High quality and timely resolution of user and system generated tickets in the security queue to ensure security issues at AFCA are well managed
• Resolve issues and offer solutions to AFCA staff, and advise users on relevant practices and processes
• Escalate issues, advise, and receive instructions from leader
• Report on security system performance
• Continuously improving AFCA’s security posture and positively contributing to a security-first culture.
• Continuous improvement of AFCA’s security position within the context of current and future business applications and system.
• Assist with deployment of appropriate controls to ensure compliance with information and communications security and use policies

Qualifications

• Entry level experience in an IT role.
• A bachelor’s degree in computer science, cyber security or a related field is desirable, but not required.
• Industry security certifications would be viewed advantageously but are not expected
• Apply a security mindset and upholding AFCA’s security vision when solving problems, applying strong communication, analytical and critical thinking skills.   
• Some understanding and knowledge of computer, network, and security systems. Knowledge of better practice security standards is desirable.
• Listen when ideas are challenged, seek to understand the nature of the criticism and respond constructively.
• Ability to manage many competing priorities and stakeholder expectations.
• Raise and work through challenging issues and proposing alternative approaches, showing flexibility and initiative to respond quickly when situations change.

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Locations – A team of over 1,200 dedicated professionals based in modern Melbourne and Sydney CBD offices.

To apply

If you’re passionate about fairness and believe your skills align with this role, we encourage you to apply—even if you don’t meet every single criterion.

We welcome applications from people of all backgrounds, cultures, abilities, sexual orientations, and gender identities. If you require any accessibility support during the recruitment process, please reach out to our team at Careers@afca.org.au.

AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.