Director, End User Technology

Job Description

Grade: P9Referral Level: Level 1 Division: IGM-Tech

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments. 

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support. 

At Mackenzie Investments You Can Build Your Career with Confidence. 

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre. 

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable. 

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas. 

Job Summary:

We are seeking a highly skilled End-User Compute Architect to join our team. The ideal candidate will be responsible for designing, implementing, and managing end-user computing solutions with a focus on Windows 11, vulnerability remediation, M365 collaborative tool hardening, and supporting employee technology experience. This role requires a deep understanding of end-user computing technologies, security best practices, and the ability to enhance the overall technology experience for employees.

Role

• Lead the development of the Detailed Blueprints (high/low-level Solution Architecture).
• Develop the Solution Architecture artifacts (i.e., ADRs, Detailed Blueprint, Data Flow Diagrams, Service Design Templates, etc.) in collaborations with subject matter experts from all the delivery towers that would be responsible to build out the end-to-end solution.
• Provide technical direction and support for the technology sub towers within technology for the delivery of any specific solution.
• Ensure approved direction on project scope and delivery methodology is followed.

Responsibilities

• In collaboration Application Architecture or Service owners, consolidate requirements across all infrastructure groups.
• Include Enterprise Architecture principles, patterns, policies and any standards into requirements and then create the detailed blueprint.
• The detailed blueprint is intended to be as complete or prescriptive as possible.
• Where services are undocumented or new, the S.A. will work with the respective service owners to document that part of the solution.
• This could involve multiple service owners: Security, and other Architectures withing the IGM.
• Document any deviations or exceptions and/or make recommendations to modify or amend existing EA guidelines when required.
• Identify/escalate technical risk areas, document mitigation strategies, and prepare the security risk exemption documentation for review.
• Works with Delivery Leads/Project Managers to help define the delivery approach that recommends how solution will be implemented.
• Participate in the development of Project Charters and documentation of Jira based tasks specific to the solution development as well as review Jira based tasks in other delivery boards to ensure scope is fully covered.
• Provides hands on support when items fall through the crack with the intent to have sub towers execute their work and be responsible to transition to operations in a supportable, secure, and fully documented manner.
• Present the design through the Architecture Governance framework.
• Produce/update technical issue log.
• Review test strategy and test execution results and provide sign-off.
• Oversee production implementation and support escalations/issues during warranty period.

Key Responsibilities:

Windows 11 Management

• Design, deploy, and manage Windows 11 environments.
• Ensure seamless upgrades and migrations from previous versions of Windows.
• Optimise Windows 11 performance and user experience on virtual and physical platforms

Vulnerability Remediation

• Identify, assess, and remediate vulnerabilities in end-user computing environments.
• Implement security patches and updates to mitigate risks.
• Collaborate with security teams to ensure compliance with security policies and standards.

M365 Collaborative Tool Hardening

• Enhance the security and functionality of M365 collaborative tools (e.g., Teams, SharePoint, OneDrive).
• Implement best practices for data protection and access control.
• Monitor and manage M365 tool usage to ensure optimal performance and security.

Employee Technology Experience

• Support and improve the overall technology experience for employees.
• Provide technical guidance and support for end-user computing issues.
• Develop and implement strategies to enhance employee productivity through technology.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as an End-User Compute Architect or similar role: 5+ years technical leadership positions.
• Expertise in Windows 11 management and deployment.
• Strong knowledge of vulnerability remediation and security best practices.
• Experience with M365 collaborative tools and their security features.
• Excellent problem-solving and communication skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CISSP).
•  Experience with virtualisation technologies (e.g., Azure, Citrix, VMware, Hyper-V).
• Knowledge of scripting and automation (e.g., PowerShell, Terraform, Ansible, Git).

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers 

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted. 

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs. 

Please apply by August 7, 2025. 

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