VB SOC Lead

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. Design, build & operate the Local Vodafone Business Customer Security Operations Centre (Local VB CSOC) located in Lisbon. The Local VB CSOC team lead will build the technical and human infrastructure needed to deliver managed security services with robustness, efficiency and operational excellence. The Local VB CSOC will safeguard our clients’ digital assets and must exceed customer needs and requirements.
He/she will give efficient, innovative and leading-edge security guidance and provide the strategic vision to define, build and scale the Local VB CSOC. He/she will build, lead and develop a team of threat analysts and responders, security specialists and engineering experts that will manage core and advanced SOC services, modular security services and security consultancy services. The Local VB CSOC Team Lead will be accountable of the CapEx and OpEx to set the services and will report to the Head of Cybersecurity Services, working in an international matrix environment.

What you’ll do

• Accountable for the end-to-end set up and delivery of the Local VB CSOC in Portugal, working in partnership with the Central VB CSOC and other local VB CSOCs, Vodafone Business and Technology functions; 
• Accountable to define the human and technical infrastructure to set up the Local VB CSOC in Lisbon; 
• Accountable to deliver excellent customer experience for the portfolio of Managed Security Services throughout the Sell, Build and Run journeys, including onboarding, preventive and reactive functions, for: Endpoint, network and cloud security products, managed awareness, Identity, Threat intelligence and Vulnerability management services; 
• Incident detection and response, forensic analysis and post incident review and improvement; 
• Accountable to manage the product and customer lifecycle of cybersecurity services, meeting or exceeding customer satisfaction targets.

Who you are

• Bachelor’s Degree in Engineering departments (preferably Electronics or Computer Engineering);
• Preferably with security certifications such as GIAC GCIH, CompTIA Cybersecurity Analyst (CySA+);
• Deep understanding of operational concepts and procedures within cybersecurity services, with focus in managing and responding to security incidents.
• Experience in managing security projects and teams;
• Knowledge of Vodafone Business wide portfolio of product and services, with strong expertise on assurance/operations;
• Experience in hands-on delivery of services for end customers, managing delivery teams with end-to-end accountability of the customer service;
• Experience in setting up new technology/infrastructure to serve a new service portfolio;
• Excellent leader of people with ability to build relationships, engage and inspire;
• Strong collaboration skills harnessed towards delivering the right outcomes for Vodafone and our customers;
• Fluent in Portuguese to coordinate the Local VB CSOC team, interface with Portugal Market functions and customers;
• Fluent in English as working language to interact with Group functions on a daily basis.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Hybrid Work Model - Flexible hybrid work model with 8-10 in-office days per month, managed by team leaders; 
• Vodafone Products and Services - Employees get a mobile phone, free communication plan, data card, and various discounts on services and products; 
• Recognition - Recognition programs for innovative, creative, high-potential employees and exemplary behaviors; 
• Health and Well-being - Well-being Program offers nutrition and psychological consultations, webinars, workshops, and discounts on various services and products; 
• Learning - Access to Communities of Practice and a customizable digital training platform with high-quality content (namely Harvard Business Publishing and Skillsoft); 
• Local and International Mobility - Internal recruitment with local and international rotation opportunities across departments and roles.

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.