IT Disaster Recovery & Cyber Resilience Coordinator

The Cyber, Security, Risk & Controls organization primarily functions to improve how we own, assess, manage, and report technology risks, while ensuring that we have strong technology risk expertise, employ the concept of risk management as a utility – operationalizing for efficiency, and move us to progressive risk management based on data and analytical processes.

We are looking for an IT Disaster Recovery & Cyber Resilience Coordinator to participate in key projects and initiatives ensuring information risk is always considered and handled. The opportunity ensures accurate plan development, testing and maintenance of related applications and services in accordance with global/segment standards and guidelines. As a domain expert your focus will be to enable the business to achieve and maintain their targeted levels of Disaster Recovery testing. The position also has an outstanding opportunity to provide mentorship to our global partners in developing improved recovery methods and driving the adoption of improved testing/validation procedures with a goal of continuous improvement to Segment risk posture.

Position Responsibilities:

Design, implement, and sustain disaster recovery strategies for business-critical systems across a global financial services environment.

Ensure backup strategies are resilient, regularly tested, and aligned with cyber recovery objectives, including support for immutable storage, backup verification, and air-gapped architecture.

Guide and assist with the selection of appropriate DR solutions or high availability configurations in a 95% cloud-based model.

Collaborate with infrastructure, application, and cloud teams to align DR strategies with Business Impact Analysis (BIA), ensuring RTO/RPO support regulatory and business continuity requirements.

Work with business areas and vendors to implement workarounds and recovery strategies (provide alternate recovery site) and solutions for critical business processes in case of business interruption or disasters.

Supervise and coordinate periodic DR exercises, including cyber disruption scenarios and crisis simulation events, ensuring executive engagement and multi-functional readiness.

Partner with teams to ensure accurate development and documentation of plans for business application resilience.

Collaborate with the Global Risk Management team in the development of related DR policies and standards; perform segment gap analyses and work with business teams and technical teams to implement policies and processes throughout the segment.

Collaborate with business areas and vendors to implement workarounds and recovery strategies (provide alternate recovery site) and solutions for critical business processes in case of business interruption or disasters.

Drive continuous improvement of the DR program through maturity assessments and risk management practices to address the evolving threat landscape.

Champion the implementation of Cyber-resilient infrastructure including backup integrity controls, segmented recovery networks, and ransomware recovery protocols.

Ensure DR plans account for hybrid environments, including SaaS, IaaS, PaaS, and legacy mainframe systems common in financial operations.

Ensure DR and cyber resilience strategies meet stringent financial sector regulatory requirements (e.g. OSFI, SEC, DORA).

Introduce solutions for managing information risk with new technology and processes; Share data through quantitative measures to showcase segment alignment with policies and standards.

Required Qualifications:

University Degree (Computer Science, Business or Finance preferred)

Valued: Experience in Disaster Recovery planning and testing in a large organization for 7+ years.

Familiarity with industry standard enterprise backup and recovery platforms.

Require a self-motivated, critical, objective problem solver who can demonstrate follow-through and resourcefulness to achieve valuable outcomes.

Demonstrate the ability to see the big picture to drive efficiencies and develop new strategies

Possess a working technical knowledge of systems (client/server), networking (LAN/WAN), storage, resiliency configuration options and data replication methods

Experience with cloud-based architecture and industry standard recovery solutions

Achievement oriented with proven project management skills and the ability to work independently and as part of a team, managing multiple priorities within tight deadlines.

Ability to work with senior engineers in designing/validating recovery solutions

Ability to understand technical network and data flow

Demonstrable ability to establish relationships, engage and influence others, work with a diverse internal and international user community, as well as vendors.

Preferred Qualifications:

Superb interpersonal skills (oral and written) including presentation skills and demonstrated ability to communicate at all organizational levels; includes ability to develop and deliver effective user education sessions to squads as needed

Professional certification in BCM (ABCP, CBCP, MBCI, or MBCP), CISSP, CISM is a plus or working towards acquiring certification.

Proficient understanding of cloud security including Azure and AWS.

Proficient understanding of Veeam cloud products

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$94,220.00 CAD - $174,980.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.