Risk Controls & Compliance Manager & Site Officer

Berkadia Services India Pvt Ltd

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       Integrity is Everything I We Take the Long View I We believe People Matter I We Stand for Excellence I

We Love our Jobs I We Innovate

 

Job title:

Department:

Risk Controls & Compliance Manager & Office Leader

Risk Controls Compliance (RCC)

Location:

Gurugram

Terms:

Working Hours:

Reporting Manager:  

Overall People Span:                                         

 

Full Time – Hybrid work model (subject to Berkadia policy changes)

Split Shift (3:00pm to 12:00am)

Vice President - RCC

40-50

 

 

Travel: Domestic and international travels, so the individual in this role may be requested to obtain passport and the US business visa

 

 

ROLE SUMMARY:

The Risk Controls & Compliance (RCC) Manager &, Office Leader (OL) plays a dual leadership role, responsible for driving Berkadia’s enterprise risk management (ERM), internal controls, and compliance strategies, while also serving as on-site leadership at the Gurugram office.

As part of the India RCC team, the individual will work closely with U.S. and India stakeholders to execute risk and compliance initiatives, build a culture of proactive governance, and lead operational excellence at Gurugram Office in alignment with global strategies.

In the capacity of Site Officer, the individual is also responsible for representing the leadership on-site, collaborating with HR, administration, training, and business teams to drive employee engagement, infrastructure readiness, and cross-functional alignment to global strategies set by Berkadia’s leadership team.

 

ROLES and RESPONSIBILITIES:

 

1. Business Operations & Leadership

 

• Liaising regularly with key business partners to understand business expectations, needs, concerns related to local execution of our global strategies.

 

• Driving rapid and consistent operational improvements to ensure on-time delivery in full, to quality standards, to the customers’ expectations, and with the most effective use of our resources
• Performing root cause analysis on issues, creating solutions to items identified, and preventing recurring of identified issues
• Leading the Subject Matter Experts to collaborate with business partners and training program managers to that cater to business needs and successfully implement corporate initiatives and development programs.
• Establishing and monitoring business metrics, taking corrective action where necessary, and ensuring delivery of KPIs including day to day service levels
• Coaching and mentoring Direct Reports and their teams to effectively implement leadership strategies and Berkadia’s culture, including, growth mindset, innovation, and challenging the status quo.
• Effective team leadership and communication; managing, monitoring, and coaching line managers through ongoing formal and informal communication and ensuring that information is communicated throughout the division.
• Helping the team overcome hurdles, and encouraging them to try new ideas, suggest process and technology improvements for the process.
• Resolving conflicts and managing divergent perspectives across stakeholder groups. Using judgment to devise and apply new solutions.
• Planning and/or monitoring the day-to-day functioning of business to ensure smooth performance.
• Leveraging the skills and commitment of team members to accomplish stretch goals and objectives.
• Evaluating the efficiency of business procedures according to organizational objectives and applying improvements on an ongoing basis; proposing enhancements to GPO and U.S. stakeholders and owning their satisfactory execution.
• Creating the culture of accountability, motivating direct reports and employees to challenge the status quo to deliver better results timely.

 

II Risk Controls & Compliance

 

 

Risk Management
• Identify, assess, and monitor key risks across the organization (operational, financial, reputational, strategic, regulatory, and cybersecurity).
• Implement enterprise risk management frameworks and methodologies.
• Facilitate periodic risk assessments and risk appetite reviews.

2. Internal Controls
• Evaluate and assess internal control systems to safeguard assets and ensure process integrity.
• Implement control self-assessments and control testing exercises.
• Identify control gaps and oversee remediation activities.
• Support internal and external audit teams during reviews.

3. Compliance
• Monitor compliance with laws, regulations, industry standards, and internal policies.
• Implement compliance programs, training, and awareness campaigns.
• Liaise with regulatory bodies, prepare filings, and respond to regulatory inquiries.
• Stay updated on new and emerging regulatory developments and ensure timely implementation.

4. Governance & Reporting
• Report risk and compliance metrics to RCC
• Maintain policies and procedures related to risk, compliance, and control activities.
• Promote a strong compliance and risk culture throughout the organization.

5. Incident and Issue Management
• Investigate Code Of Conduct violations and other incidents under the responsibility of RCC and support HR, Legal matters on need basics.
• Coordinate root cause analysis and corrective/preventive actions (CAPA).
• Maintain incident logs and ensure lessons learned are institutionalized.

 

III. Office Leader (Gurugram Office)

 

• Responsible for policy administration at office location, ensuring local adherence to corporate policies, offering guidance and suggesting remedies when needed

Collaborate with HR team to drive all employee engagement initiatives and people programs

• Collaborate with Administration team for logistics, infrastructure, procurement, and transport readiness/Issues.
• Collaborate with Corporate Communications team to ensure all critical communications are conveyed across the site.
• Facilitate stakeholder visits and represent the site in leadership forums
• Identify and proactively escalate local risks or concerns; lead local mitigation efforts.
• Support cross-site coordination for people-related escalations and alignment with vertical heads.

 

Skills & Competencies

 

Educational Qualification: Bachelor’s degree in finance/accounting/risk management, or related business field (mandatory).

Experience: Minimum 10+ years of work experience, with at least:

• 5 years in Financial Services or risk/compliance-heavy industries
• 5 years of experience in people management roles
• Industry Exposure: Prior exposure to the Commercial Real Estate (CRE) industry is a plus.
• Strong analytical and data interpretation skills; ability to drive decisions using metrics.
  •Fluent in English (verbal and written); excellent business communication skills.
  •Strong stakeholder management experience, especially with US-based partners.
  • Demonstrated ability to lead cross-functional teams across geographies and time zones.
• Knowledge of data analysis and performance/operation metrics and ability to manage via metrics; ability to analyse base data and derive own insights to validate strategies and initiatives.
• Willingness and ability to learn technology tools and drive usage and adoption of tools within teams.
• Ability to work on numerous key initiatives simultaneously while prioritizing tasks to meet business and stakeholder needs.

 

                      

Perks & Benefits

Berkadia offers the best-in-class benefits to enable an enjoyable work environment for the employees. Key benefits include –

• Leaves: Berkadia offers a comprehensive leave policy that not only helps you to plan holidays and personal milestones, but also covers exigencies such as sickness and bereavement.
• Transportation: Berkadia offers free transportation to every employee, irrespective of their shift timings.
• Medical Insurance: Berkadia has an inclusive medical insurance policy that covers the family members of the employees, including parents.
• Learn while you Earn: Berkadia encourages employees to learn new skills by sponsoring degrees, certifications, training, and workshops.
• Wellness: Berkadia has an extensive wellness program that includes annual health check, eye checkup, dental screening, OPD reimbursement, and Employee Assistance Program.                   

About us

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is a leader in the commercial real estate industry, offering a robust suite of services to our multifamily and commercial property clients. Powered by deep relationships and industry-changing technology, our people sell, finance, and service commercial real estate, providing support for the entire life cycle of our clients’ assets.                                                           

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, or any other status protected under the law. To learn more about Berkadia, please visit https://berkadia.com/

For details about India operations, please visit https://berkadia.com/india/

Why us?

Here At Berkadia, We Believe People Matter.

In fact, our people are the heart and soul of everything we do. That’s why we employ the top CRE professionals in our industry, and make sure we invest in their personal development and training. With a focus on innovation and insights, we set the bar high – and keep it there – so that we provide best-in-class service for our clients.

Our culture, or Berkadia Way as we know it, encourages us to truly see people as people, with unique needs, challenges, and objectives. We take this into consideration when working with each other, engaging our clients, and supporting our communities. Thus, instilling a mindset that fosters our shared commitment to self-accountability helps us see our impact on each other and adjust our efforts accordingly.

 While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties, as necessary.

About Berkadia:

Berkadia, a joint venture of Berkshire Hathaway and Jefferies Financial Group, is an industry leading commercial real estate company providing comprehensive capital solutions and investment sales advisory and research services for multifamily and commercial properties. Berkadia is amongst the largest, highest rated and most respected primary, master and special servicers in the industry.

Berkadia is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability or any other status protected under the law.

Our people are our greatest strength and make Berkadia a great place to work, creating an environment of trust, mutual respect, innovation and collaboration. Our culture is driven by our core values: https://www.berkadia.com/about/vision-and-values.

To know more about Berkadia, please visit our website https://www.berkadia.com/aboutus/