Systems Engineer III

Job Summary:

The Systems Engineer III is responsible for providing technical guidance, training and work direction to less experienced engineers.

Essential Functions:

• Develop new program, systems and/or computing infrastructure

• Identify and document business requirements for new development projects and prepare detailed technical specifications from which programs or infrastructure can be built

• Lead service support activities and initiatives

• Lead or work on the company's most complex projects

• Ability to break down and communicate complex concepts in manageable parts for successful execution by teams and team members

• Coordinate vendor relationships and commitments on project involvement/deliverables

• Design and implement systematic approaches and alternatives

• Conduct preliminary studies to define needs and determine feasibility

• Confer with clients and analyze business/functional requirements.

• Develop procedures for moving program changes, enhancements, etc. into IT production processing

• Understand and relate business/functional requirements to application/infrastructure requirements

• Initiate and lead support activities including problem analysis, technical evaluation, work estimates and implementation services

• Coordinate support or project activities with all applicable constituents including customers using the systems, IT staff supporting the systems, vendors/third parties, and/or business managers

• Identify and lead, as assigned, resources and communications to facilitate work completion

• Train and provide guidance to new IT team members to assist them in orientation to policies, procedures and responsibilities

• Serve as an escalation point for system engineers to escalate problems and inquiries requiring further evaluation beyond the associated skill level

• Represent IT in project and/or business meeting and engagements

• Lead conference calls or visits with vendors/third parties

• Introduce new customers to IT services to assist in familiarizing them with appropriate systems, services, policies and procedures

• Perform any other job duties as requested

Education and Experience:

• Bachelor’s Degree in MIS, Computer Science or equivalent years of relevant work experience is required

• Minimum of five (5) years of experience working in medium to large operating environment required

• Minimum of two (2) years of programming or system analysis experience required

• Experience translating business requirements into technical specifications required

Competencies, Knowledge and Skills:

• Advanced computer skills

• Advanced troubleshooting and problem solving capabilities

• Training and/or experience with Microsoft Word, Excel, Access, PowerPoint, Windows Server, SQL, Exchange, Project and Visio

• Advanced hardware troubleshooting

• Experience with Linux or IBM Websphere solutions preferred

• Effective organization and prioritization skills

• Communication skills

• Ability to work independently and within a team environment

• Attention to detail

• Training/teaching skills

• Technical writing skills

• Time management skills

• Proper phone etiquette

• Customer service orientated

• Decision making/problem solving skills

• Leadership skills

• Advanced troubleshooting skills

Licensure and Certification:

• MCSE, MCSD, CCN, CCNE, or CISSP is preferred

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.