Security Operations Analyst

At Branch, we’re transforming how brands and users interact across digital platforms. Our mobile marketing and deep linking solutions are trusted to deliver seamless experiences that increase ROI, decrease wasted spend, and eliminate siloed attribution. Our Branch team consists of smart, humble, and collaborative people who value ownership over all. Everything we do is centered around creating a great product, team, and company that lives and breathes our motto: Build Together, Grow Together, Win Together.

We are seeking an experienced Security Operations Analyst reporting directly to the Head of IT and Security. This position will be responsible for managing, triaging and investigating security alerts and notifications in our existing security tool stack. 

As a Security Operations Analyst, you’ll get to:

• Monitor security tools, dashboards, and alerts (e.g., SIEM, EDR, IDS/IPS, firewalls) to identify suspicious activity.
• Investigate security incidents and escalations, perform root cause analysis, and coordinate response efforts.
• Work with CX and Account Managers on customer abuse cases and remediation.
• Triage alerts and determine their severity, scope, and impact; escalate as appropriate.
• Collect and preserve evidence for forensic analysis, reporting, and compliance.
• Collaborate with IT, security engineers, and other business units to contain and remediate threats.
• Support vulnerability management efforts by correlating vulnerability data with threat intelligence.
• Maintain and improve playbooks, runbooks, and incident response processes.
• Participate in threat hunting, red/blue team exercises, and tabletop drills.
• Stay up to date with the latest cybersecurity trends, threat actors, and attack techniques.
• Document incidents, findings, and lessons learned in a timely and accurate manner.

You’ll be a good fit if you have:

• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field—or equivalent work experience.
• 3–5 years + of experience in a security operations, incident response, or cybersecurity analyst role.
• Familiarity with SOC environments and 24/7 monitoring models (preferred for larger organizations).
• Experience with SIEM tools (e.g., Splunk, Rapid7, SumoLogic).
• Familiarity with Mac endpoint protection platforms (e.g., Jamf, Kandji, Crowdstrike).
• Understanding of networking, operating systems, cloud platforms (AWS), and security architecture.
  Knowledge of common attack vectors, malware, phishing, and TTPs (MITRE ATT&CK framework).
• Experience writing or maintaining incident response documentation or procedures.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to work well under pressure during high-stakes incidents.
• Excellent written and verbal communication skills.
• Team-oriented with a proactive and detail-focused mindset.

Nice to Have / Preferred Certifications: 

• CompTIA Security+, CySA+, or Network+ 
• GIAC (GCIH, GCIA, GCFA).
• Certified Ethical Hacker (CEH).
• AWS security certifications.
• Other relevant vendor-specific or incident response credentials.

This role will be based at our Austin, TX office and follows a Hybrid schedule that will be aligned with our Return to Office guidelines. However, we are also open to full-time remote candidates in Texas. This role does not qualify for relocation or visa sponsorship.

In accordance with applicable law, the following represents a reasonable estimated compensation range for this role: the estimated pay range for this role, if based in Austin, TX, is $105,000 - $129,000. 

Please note that this information is provided for those hired in Austin, TX only. Compensation for candidates outside of Austin, TX will be based on the candidate’s specific work location. 

Actual compensation will be determined based on skills, experience, and geographic location and may be more or less than the amount shown above.

The salary range provided represents base compensation and does not include potential equity, which is available for qualifying positions. At Branch, we are committed to the well-being of our team by offering a comprehensive benefits package. From health and wellness programs to paid time off and retirement planning options, we provide a range of benefits for qualified employees. For detailed information on the benefits specific to your position, please consult with your recruiter.

Branch is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you think you'd be a good fit for this role, we'd love for you to apply! At Branch, we strive to create an inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work. We aim every day to build an environment that empowers us all to do the best work of our careers, and we can't wait to show you what we have to offer!

A little bit about us: 

Branch is the leading provider of engagement and performance mobile SaaS solutions for growth-focused teams, trusted to maximize the value of their evolving digital strategies. The Branch platform provides a seamless experience across paid and organic, on all channels and platforms, online and offline, to eliminate friction and drive valuable action at the moments of highest intent. With Branch, businesses gain accurate mobile measurement and insights into user interactions, enabling them to drive conversions, engagement, and more intelligent marketing spend.

Branch is an award-winning employer headquartered in Mountain View, CA. World-class brands like Instacart, Western Union, NBCUniversal, Zocdoc and Sephora acquire users, retain customers and drive more conversions with Branch.

Candidate Privacy Information:
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