MES Support Lead

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s Purpose  

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We are looking for people who are determined to make life better for people

around the world. 

This is an opportunity you don’t want to miss! 

Lilly is entering an exciting period of growth, and we are committed to delivering innovative medicines to patients around the world. Lilly is investing over $300 Million to create a new state-of-the-art manufacturing site for Gene Therapy, in Lebanon, Indiana. The brand-new facility will utilize the latest technology for Gene Therapy Manufacturing and Technology. This is an exciting once-in-a-lifetime opportunity to help build and operate a new site. The Lilly Lebanon Advanced Therapeutic site will be utilizing the latest high-tech equipment, advanced highly integrated and automated manufacturing systems, and have a focus on minimizing the impact to our environment. 

What You Will Be Doing: 

The purpose of the Manufacturing Execution System (MES) Support Lead is to provide leadership and oversight of the MES application services including Multi-tiered Support, Vendor management, Escalation of issues, Change Management, Incident Management, Lifecyle Management, and Cyber-Security. The MES Support Lead will partner with the Tech@Lilly Leaders, MES Product Owners, MES Developers, and MES Architect to ensure services are optimized to meet the needs of the LP2 Site. The MES Support Lead will be a core member of the MES Team. The following outlines key activities for the role.  

How You Will Succeed: 

• Standardizing best practices and scaling them across all supported applications. 

• Continuously identify potential issues before they become critical and implement preventive measures to mitigate risks. 

• Regularly review and refine processes, tools, and systems to ensure they are up-to-date and optimized for performance and reliability. 

• Maintain clear and open communication channels with all partners, ensuring everyone is informed about the status of applications and any incidents that occur. 

• Stay ahead of industry trends and emerging technologies and be willing to adapt and innovate to improve application reliability and performance. 

• Always prioritize the needs and experiences of end-users, ensuring that applications are reliable, efficient, and user-friendly. 

• Collaborate with third party vendors.  

• Recommend and prioritize automated solutions to address recurring issues in supported business areas.  

• Function as lead investigator for issues deemed to have a system root cause, working with Technical SMEs, functional area SMEs and vendors to identify solutions. 

• Serve as a liaison between local and corporate systems groups, multi-functional or cross-site teams, as requested, collaborating with system owners, IT, Quality Control, Quality Assurance, Manufacturing, Automation Engineering, vendors, and other relevant functional areas. Build enterprise and cross-site connections to ensure integration and results. 

• Support team in executing with precision, speed, and simplicity, ensuring compliance with Computer Systems Validation policies, standards, procedures, and practices. Train and assist business users in proper use of applications and computerized systems. 

• Function as lead investigator for issues deemed to have a system root cause, working with Technical SMEs, functional area SMEs and vendors to identify solutions. 

• Define and track service metrics to assess services performance and to improve and refine services wherever necessary. Define and provide regular reports on the performance of the SLAs. 

• Coordinate the development, training, and exercise of disaster recovery\business continuity plans. 

• Maintain understanding of Lilly, the pharma industry, and LP2 operations enabling more effective partnership with the areas we support, continuously improving in the areas of most need, and driving competitive advantage. 

What You Should Bring (preferred skills):  

• DevOps practices, monitoring tools (Splunk, AppDynamics, Datadog), scripting (Python), L1 & L2 support, incident management, ITIL, and documentation skills. 

• Basic understanding\experience supporting IT platforms and databases (Oracle, SQL, etc.), operating systems (Windows, etc.), and Cisco Infrastructure. Basic understanding of CSV (Computer system Validation) & SDLC Software Development and Lifecycle (SDLC) deliverables.  

• Experience with disaster recovery, business continuity planning, creating ServiceNow dashboards, and managing tickets within ServiceNow.

• Strong understanding\experience supporting business critical applications

• Ability to work on multiple concurrent project initiatives. 

• Strong customer orientation and able to manage customer expectations. 

• Experience with managing external (vendor, consultant) business partners. 

Your Basic Qualifications:  

• BS/BA in Computer Science, Information Technology or related technical field.
• Minimum of 2+ years supporting MES (Manufacturing Execution Systems) 
• 5+ years of experience in the pharmaceutical or biotechnology industry. 

Additional Preferences: 

• Effective problem-solving and analytical skills to resolve operational problems. 

• Excellent written and verbal communication skills with the ability to develop and present both business and technical presentations. 

• Ability to build relationships across dimensions of difference, ask questions & invite others to contribute. 

• Demonstrated learning agility, and ability to think creatively, try innovative ideas and apply findings. 

• Strong customer service and teamwork oriented. 

• Highly flexible, adapting to changes in priorities, requirements and processes is required. 

• ITIL Foundation certification, AWS or other Cloud Certification(s), SQL, Postman, MuleSoft, and networking concepts. 

Other Information 

• The role is Monday through Friday and based on-site. Must be flexible in providing support to accommodate other inputs (production schedules, shutdowns, etc.). Occasionally extended hours and/or off-hour work may be required. 

• Position will be based out of Lebanon, IN site with the ability to travel to other US and global sites as required. 

• Maybe required to be on call after work hours 

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.

Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women’s Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.

Actual compensation will depend on a candidate’s education, experience, skills, and geographic location.  The anticipated wage for this position is

Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly’s compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.

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