Technical Support Engineer
Tasks
- Document knowledge base articles
- Escalate unresolved issues
- Follow SLAs
- Prepare reports
- Provide customer feedback
- Record and close issues
- Research diagnose troubleshoot resolve customer issues
- Support clients outside business hours
Perks/Benefits
- 401k
- Dental insurance
- EcoPass
- Health insurance
- Paid Holidays
- Paid sick leave
- Paid vacation
- Parental leave
- Vision insurance
Skills/Tech-stack
APIs | Cloud Environments | Communication | Customer Service | Databases | Hardware | Help desk | Help desk software | Knowledge Management | Operating Systems | Problem Solving | Remote Support | SQL | Scripting | Software | Troubleshooting | Web Services
Education
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