IAM Engineer

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

 

Job Title:

 

IAM Engineer

 

Work Location

Bellevue, WA

 

Job Description:

Job Description Azure Account Management and Sync Customer Support Engineer

 

Position Overview We are seeking a highly skilled and customerfocused Azure Account Management and Sync Customer Support Engineer to join our talented team As a Support Engineer in this role you will be responsible for providing exceptional technical support to our customers ensuring their Azure account management and synchronization needs are met with efficiency and professionalism

 

Key Responsibilities

 

1 Customer Support

 

Act as the primary point of contact for customers seeking assistance with Azure account management and synchronization issues

 

Provide timely and accurate responses to customer inquiries through various communication channels including email phone and chat

 

Diagnose and troubleshoot Azure accountrelated problems offering effective solutions to resolve issues

 

2 Azure Account Management

 

Assist customers in setting up and managing Azure subscriptions licenses and access rights based on their specific requirements

 

Guide customers through best practices for managing Azure resources and optimizing their cloud environment

 

3 Azure Account Synchronization

 

Help customers implement and troubleshoot Azure Active Directory Azure AD synchronization processes to ensure seamless user identity management

 

Collaborate with customers to address synchronization discrepancies and maintain accurate user identity information

 

4 Issue Escalation and Resolution

 

Escalate complex technical issues to the appropriate teams for further investigation and resolution

 

Ensure that all support cases are tracked and documented in a systematic manner for efficient case management

 

5 Knowledge Sharing

 

Continuously enhance your expertise in Azure technologies and stay uptodate with the latest developments and updates

 

Share knowledge and insights with the broader support team contributing to the collective knowledge base

 

6 Customer Satisfaction

 

Strive to exceed customer expectations by delivering topnotch support experiences and ensuring their success with Azure services

 

Advocate for customers needs and feedback to internal teams influencing product improvements and service enhancements

 

Qualifications and Skills

 

Bachelors degree in Computer Science Information Technology or a related field

 

Proven experience in customer support preferably in an Azure or cloud environment

 

Strong understanding of Azure account management Azure Active Directory and Azure resource synchronization

 

Familiarity with Azure security access controls and compliance practices

 

Excellent problemsolving and analytical skills with the ability to troubleshoot complex technical issues

 

Strong communication and interpersonal skills enabling effective interaction with customers and internal teams

 

Azure certifications eg Microsoft Certified Azure Administrator Associate are a plus

 

Join our team as a Azure Account Management and Sync Customer Support Engineer to make a significant impact on our customers success with Azure services If you have a passion for providing exceptional customer support and possess the required technical expertise we look forward to receiving your application

 

 

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

 

Benefits and Perks:

· Comprehensive Medical Plan Covering Medical, Dental, Vision

· Short Term and Long-Term Disability Coverage

· 401(k) Plan with Company match

· Life Insurance

· Vacation Time, Sick Leave, Paid Holidays

· Paid Paternity and Maternity Leave

 

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training.  Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

 

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

 

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

 

Safe return to office:

In order to comply with LTIMindtree’ s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree’s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree’s applicable processes.