Firewall Operations Engineer – IT Outsourcing/ Cloud - Remote

Job Description:

Firewall Operations Engineer – IT Outsourcing/ Cloud - Remote within Canada

This is a remote position - candidate can be located anywhere in Canada.

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

About this role

As a Firewall Operations Engineer, the selected candidate will be performing Level 3 firewall operations and collaborating with LAN and WAN teams to diagnose and resolve environmental issues, often requiring vendor interaction for major incidents or common problems. Responsibilities include creating and managing change records, implementing changes, and participating in project efforts alongside senior Firewall Engineers. The role involves monitoring network traffic, recommending resource or hardware adjustments, and supporting VPN solutions. Additionally, the job requires assisting in implementing the corporation’s network architecture, which includes Checkpoint, Cisco, Arista, and Hewlett Packard Firewalls. The individual will support security events and audits, troubleshoot hardware and software issues, and participate in throughput analysis, problem-solving, and infrastructure planning. They will also contribute to IT projects aimed at improving the data and telecommunications infrastructure, assist in designing and implementing large networks, and aid in planning communications requirements. The role demands a strong understanding of Firewall and Security technology and involves preparing tradeoff studies and evaluations for vendor equipment.

What you’ll do

• Provide IT Infrastructure and Operating Support Services.
• May be involved in Installation/Implementation of IT Infrastructure Components
• Anticipate and identify problems, and submit corrective projects to the Program Office.
• Receive and address problems from the IT Triage Help Desk.
• Analyze, log, and categorize problems.
• Identify root causes of issues.
• Determine alternatives and perform fixes.
• Follow up to ensure corrective actions are effective.
• Participate in the on-call rotation.
• Monitor and actively manage capacity, performance, and security according to IT agreements, policies, and standards.
• Manage business continuity and recovery processes.
• Assist in configuring IT infrastructure solutions and components.
• Monitor technology component performance, including applications and databases.
• Ensure any inconsistencies in documentation are addressed and resolved promptly.
• Make recommendations for process improvements to enhance the efficiency of network operations.

Major Deliverables

• Assist with documenting the production network.
• Maintain accurate and up-to-date hardware and software inventory.

• Communicate problems and follow through on fault isolation progress, appropriate escalations, and documentation of root cause analysis. Communication paths include users, peers, management, network operations center personnel, customers, and associated vendor trouble reporting systems.
• Maintain and support a fully functional network that meets or exceeds business and customer requirements.
• Perform operations support of firewall and security infrastructure, including hardware, software, authentication, access methods, and protocols.
• Assist with implementing firewall and security communications and connections, ensuring designs for control, flexibility, scalability, and adaptability.
• Identify and resolve hardware and software technical problems and malfunctions related to firewall and security systems.
• Collaborate with the LAN/WAN/WLAN team and high-priority incident managers to triage and resolve major incidents.
• Work with Problem Management to provide detailed root cause analysis (RCA) for internal and client review, detailing issues and improvements.
• Use necessary tools and processes to identify and correct problems.
• Ensure a stable performance environment for enterprise applications.
• Participate in various IT projects aimed at continually improving and upgrading the telecommunications infrastructure.

Who you are

• Advanced experience in enterprise and data center security policy design and deployment using Cisco ASA firewalls, Cisco ASA appliances, Checkpoint, and HA (high availability active/standby) environments.
• Proficient in operational configuration and support of site-to-site VPN solutions using Cisco ASA or Checkpoint firewalls.
• Working knowledge of recent versions of Cisco ASA or Checkpoint software.
• Working knowledge of networking tools and the ability to configure them to support firewalls and security devices.
• Working knowledge of network technology, operating systems, and applications.
• Strong foundation in technical skills, including proficiency in network security, specifically with Cisco ASA and Fortinet.
• Knowledge of Azure, troubleshooting, and configuring routers and switches.
• Familiarity with Linux and TCP/IP protocols.
• Experience with security policies and encryption.
• Strong analytical, troubleshooting, and customer service skills.
• Well-versed in one or more of the following: IP, OSPF, RIPV2, IP Multicast, DSL, HSRP, ISDN, AAA, Frame Relay, PPP, ATM, SONET, T3/T1, E1/E3, Gigabit/Fast Ethernet, Spanning Tree, VLANs, VOIP, 802.3, 802.3ae, 802.3ag, 802.11, 802.3ad, VRRP, 802.1Q, 802.1P, DiffServ, and diagnostic tools (e.g., sniffers).

Experience

• 3 to 5 years of hands-on experience with multiple vendor L2/L3 switching equipment.
• 3 to 5 years of hands-on experience with Cisco ASA, Cisco Firepower, Checkpoint, and Arista firewalls.
• 3 to 5 years of experience with a large TCP/IP network.

Certifications

• Cisco Certified Network Professional (CCNP) Security Certification.
• CheckPoint Certified Security Administrator (CCSA).
• Additional Cisco or network certifications are a plus.

Other Skills & Capabilities

• Strong communication & interpersonal
• Problem-solving
• Project management skills.
• Teamwork-oriented.
• Strong customer focus with an above-average ability to answer questions and solve problems.
• Positive attitude and adaptability in a rapidly changing environment.
• Ability to work independently without close supervision.
• Professionalism.
• Resourcefulness.
• Dedication.
• Accountability.

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy the majority of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location and we continue to monitor and conform with government regulations and customer requirements specific to each location.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.