Delivery Excellence, Senior Manager

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Manager

Job Description & Summary

A career within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. We play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.

Meaningful work you’ll be part of 

As a Delivery Excellence Senior Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to: 

• Creation of reports, dashboards, metrics for project delivery operations and presentation to Sr. Mgmt. 

• Coordination with stakeholders, build and maintain positive working relationships with them 

• Drive demonstrable repeatable metrics for board, executives, management and operational audience 

• Project, program and portfolio management for security implementation and operations projects 

• Budget management and financial reporting 

• Knowledge management  

• Resource planning sharing, cross-pollination, and utilization 

• Client experience and relationship management 

• Ensure compliance to SLA, process adherence and process improvements to achieve delivery and operational objectives 

• Drive quality and consistency in delivery 

• Drive transparency and accountability at all levels 

• Business development including driving upselling and cross selling 

• Enable profitability, risk and quality management & continuous improvement 

• Enable effective resource sharing, cross-pollination, management and utilization 

• Standardize knowledge management, collateral and delivery excellence 

• Highlight the challenges in managing projects and/or programs to budgets, SLAs 

Experiences and skills you’ll use to solve 

• Experience in security device management and multiple SIEM platforms  

• In-depth knowledge of security concepts such as cyber-attacks and techniques, threat vectors, risk management, incident management, etc. 

• Experience in MSSP environment 

• Experience in performing vendor management 

• CISSP, CISM, GIAC, PMP and Agile certifications preferred 

• Knowledge of applications, databases, middleware to address security threats  

• Proficient in preparation of reports, dashboards and documentation 

• An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work 

• Excellent communication and leadership skills 

• Ability to handle high pressure situations with key stakeholders 

• Proficient communication, analytical skills, problem solving and interpersonal skills 

• A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives   

 

Why you’ll love PwC 

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at http://pwc.com/ca/whypwc.  

 

Your Application to PwC 

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at http://pwc.com/ca/careers and visit http://pwc.com/ca/applytopwc to learn more about what your recruitment experience could look like. 

 

The most connected firm through activity based working 

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people.  We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. 

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.