Program Coordinator - Global Security Operations

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Job Name: Security Program Coordinator

Organization/department: Digital Security

Reports to: Programme Manager – Global Security Operations

Location: Kuala Lumpur, Malaysia

Job Overview

The Security Program Coordinator is a seasoned professional responsible for facilitating and administering Global Security Operations Program Management within AVEVA. This role works closely with Security Program Manager, Project Managers, Business Analysts, Control Owners, and Operations to ensure the team’s success in delivery, primarily by helping to identify and especially remove impediments impacting the team’s ability to deliver approved Digital Security controls / services to meet operational and strategic objectives using appropriate behaviours, techniques, and frameworks.

Roles and Responsibilities

Dimensions

• Demonstrated history of Program and Project Coordination in a waterfall and agile environment, especially in projects related to Information and Cyber Security

• Strong planning skills – schedules, resource allocation, issue management, tracking, etc.

• Stakeholder engagement with strong interpersonal and collaborative skills as well as highly effective communication skills

• Strong organizational skills

• Strong motivation, initiative and able to multi-task

• Formal Agile, Scrum and/or Project Management training

  Primary Duties            

• Facilitate appropriate project management methodology and framework (Agile / Waterfall, Scrum, Safe etc.)

• Coordinate and provide administration support to delivery team/s to successfully deliver all key milestones and product outcomes within scope, on time, on budget and to expected standards

• Maintain stakeholder relationships through effective communications and documentation

• Coordinate and administer all project governance meetings, regular “Sprint Ryhthm” as applicable

• Support maintenance of Program, Project and Business Analysis artefacts and repository

• Define and facilitate delivery assurance stage gates

• Proactively identifies and helps to resolve issues that impact achievement of team’s project deliverables or sprint commitments

• Report and escalate issues such as variances and manage delivery by exception to ensure issues are understood and resolution actions, owners identified

• Support the delivery of all governance materials, artefacts and meetings to ensure security controls are delivered and maintained as per AVEVA Digital Security standards

• Ensures the delivery team is fully functional, cooperating, and productive

• Administers business relationships with the project’s external consultants and third parties ensuring they meet their project objectives

• Continues engagement with the Digital Security Control Owner and Control Operator, provides the project team a concise vision and creates a positive team environment

• Coordinate activities related to Service Strategy, Delivery and Continues Service Improvement (Service Design, Service Transition and Service Operation)

• Monitor service SLAs/KPIs

• Client engagement (SPOC for internal and external clients) and facilitate campaigns

• Maintain budget and track expenditures/transactions

• Ensure technology is used correctly for all operations (video conferencing, presentations etc.)

• Keep updated records and create reports or proposals

• Support growth and program development

Important Working Relationships

• Program, Project and Delivery Stakeholders (Program Manager, Project managers, Business Analysts Control Owners, Control Operations etc.)

• Business Units (IT, Legal, Finance, Product, R&D, Global Customer Services, Delivery Services etc.)

• Enterprise Architecture and Security Architecture teams

• Security and IT Governance, Risk and Compliance Teams

• Human Centric Security and Workplace Management Teams

• IT Business Relationships Managers and Product Line Heads

• Business Analysts and other Delivery Leads

• IT Platforms and Operations team as relevant to projects

• External suppliers and service providers

Required Qualifications

Educational Qualifications

• Bachelor's degree in Information Technology, Computer Science, Cyber Security, Engineering or a related field (Master's degree preferred).

• Project Management training and certifications such as CAPM, CSM, CompTIA Project+, PRINCE2 Foundation/PRINCE2 Practitioner etc.

• Cyber Security Certifications such as CompTIA Security+ is a plus

• Knowledge and extensive experience with project management methodologies (e.g., Agile, Scrum, Waterfall).

• Exceptional organization, communication, and negotiation skills.

• Proficiency in project management software and tool such as Microsoft Project, Azure DevOps, Trello, JIRA etc.

• Strong analytical and strategic thinking capabilities

  Experience

• 3+ years of experience in IT and Cyber Security Project and Program coordination

• Extensive experience of project management methodologies and frameworks (PMI, Agile, Scrum, Safe, PRINCE II etc.)

Technical Competency

• Basic understanding of IT infrastructure and Cyber Security domains

• Basic understanding of Cyber Threat Detect and Response capabilities and services, Data and Network Security, Vulnerability Management, Identity and Access Management capabilities is desired

• Understanding of Leading Internal Standards on Information and Cyber Security such as ISO27001, NIST Cyber Security Framework is desired

• Involvement in SIEM tools such as Microsoft Sentinel, Splunk, QRadar etc.is a plus

• Basic knowledge of Project Planning Tools such as Microsoft Project, Azure DevOps, Trello, JIRA etc. 

• Exceptional verbal and written communication skills 

• knowledge and understanding of business needs, with the ability to establish and maintain a high level of customer trust and confidence 

• Thorough understanding of current and emerging technologies and how other enterprises are employing them to drive digital business 

• Demonstrated ability to develop and execute a project resource plan that ensures that the right people are in the right place doing the right things at the right time

Desirable Training and Certifications

Cyber Security Certifications such as CompTIA Security+ is desired.

Occupational Personality

• Strong analytical and problem-solving skills with strong written and verbal communication and a good attention to detail

• Ability to work both independently and collaboratively as a team member, be curious and to ask questions and share knowledge.

• Ability to interact with AVEVA's personnel at all levels and across all business units and organizations, and to understand business objectives and values.

• A strong customer/client focus, with the ability to manage expectations appropriately, to provide a superior customer/client experience and build long-term relationships.

• A strong passion about security, be curious with a keenness to learn and develop own skills and knowledge outside of the working environment.

• Confident in recording and presenting key findings and conclusions to different levels of the business

Career Path

Security Program Coordinator, with the skills, behaviors and determination to succeed can progress to roles such as Security Project Manager or Security Business Analyst or other roles involving Security Governance and compliance

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
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