Traffic Pumping Abuse Analyst, Trust and Safety

Minimum qualifications:

• Bachelor's degree or equivalent practical experience
  
• 4 years of experience working on signal development, data analysis, cyber security, or anti-abuse
  
• Experience with data analysis, tools and processes, and building customer reputation models
  

Preferred qualifications:

• Experience with fraud/abuse investigations, fraud risk management, security and threat analysis in the context of internet, telephony, or communication-related products
  
• Experience working with complex engineering systems and processes
  
• Experience in large-scale data analysis, tools and processes, and building customer reputation models
  
• Knowledge of SMS/MMS/RCS or SIM/Phone Number fraud and abuse
  
• Programming ability in one or more languages (e.g., Python, Golang)
  
• Excellent written and verbal communication and presentation skills to deliver findings to cross-functional partners, and ability to influence cross-functionally at various levels
  

About the job

The Trust and Safety team has the critical responsibility of protecting Google's users by ensuring online safety by fighting fraud and abuse across Google products (e.g., Ads, Maps, Chrome, Play, Gmail, and Search).

The Messaging Spam and Abuse team works on preventing abuse within the messaging ecosystem (i.e., xMS, RCS, RBM, Google Messages). We are responsible for keeping users safe from phishing, malware, scams, and other unwanted interactions in our messaging products. We partner with product teams to identify potential abuse vectors ahead of new launches and establish, evaluate, and maintain abuse protections.

In this role, you will work globally and cross-functionally with Google Engineers and Product Managers to navigate online safety situations and take on abuse and fraud at Google scale. You will work to promote trust in Google and ensure the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

• Analyze SMS traffic trends to identify anomalies and investigate the underlying vulnerabilities and potential abuse.
  
• Build in-line protections such as quotas and targeted abuse rules leveraging reputation at all levels (i.e., phone number, user, IP etc.).
  
• Translate abuse protection requirements into data modeling initiatives and build prototypes.
  
• Work with engineering teams to put machine learning (ML) models and heuristic rules into production.
  
• Perform active threat monitoring, identify gaps in abuse detection, update abuse rules based on evolving patterns, perform quality checks to measure system/model reliability, and resolve false positives.