Amazon Incident Resolution Specialist

We are ane-commerce reseller, with more than 10 years of experience in the beauty industry. We’re a fully remote team (except for our warehouse in Barcelona), with 65 team members from more than 20 countries.

We’re a fast growing company, growing more than 200%, 3 years in a row, on track to more than doubling our revenue again this year.

We harness the power of efficiency, initiative, and teamwork to drive success. Committed to lifelong learning, we are architects of our best lives. Our culture, characterized by collaboration, empathy, and positivity, makes us a vibrant and excellent place to work and grow professionally.

Now we are hiring a new Operations Specialist: Account Health Specialist

We are looking for a candidate with:

• English: B2-C1 level with the ability for communication and understanding instructions
• Spanish B1 to C1 is a plus
• Excel skills (intermediate level), if you have worked with Google Sheets - even better
• Previous experience in Compliance or Quality Assurance ideally within a fast-paced supply chain is a must
• Previous experience or knowledge of lean methodology is a plus
• Experience in managing seller accounts on E-commerce platforms, including performance optimization and risk mitigation, policies, procedures, and best practices
• Exceptional attention to details
• Strong self-management and organizational skills, being able to define priorities
• Result oriented and motivated by seeing the result
• Readiness for big amount of routine work

As a part of a company, your responsibilities will be:

• Daily review of key account health indicators
• Address and resolve account health issues, including customer complaints, product suspensions, and account warnings
• Identify potential issues that could impact account health and take corrective actions
• Ensure the seller account complies with Amazon's and other E-commerce platforms policies and guidelines
• Stay updated on changes in Amazon’s and other E-commerce platforms policies and implement necessary adjustments
• Stay updated on changes in FDA and other regulatory bodies of USA and EU policies and implement necessary adjustments
• Communicate with external specialists on questions of Account Health
• Be the main point of communication between E-commerce platforms account managers and company
• Communicate effectively with Seller Support to resolve performance-related issues
• Conduct detailed analysis of account performance metrics and trends
• Update reports and dashboards to track account health over time
• Regularly audit listings to ensure compliance with Amazon’s and other E-markets standards
• Maintain thorough documentation of all account health issues and resolutions
• Being a key team member in the department and the company to help in growth and expansion projects.
• Working on your own quarterly projects related to your work, growth and company goals

We offer you:

• Flexible working hours
• Competetive monthly salary of 1300-1600 USD
• Full-time permanent contract
• Paid vacation (22 working days + 14 banking holidays)
• Work in a young and friendly team
• Remote work with the possibility to work from anywhere you want

The job is full time, 40 hours a week. Initially, work hours should be similar to the Head of Operations, for easier communication and training.

A 3 months trial period is envisaged for this position.