Information Tech Specialist

Job Summary: 

The IT Specialist will play a crucial role in maintaining, supporting, and optimizing on-site contractor network infrastructure and technology resources. The candidate selected will ensure the smooth operation of hardware, software, networks, and systems, while also assisting users with technical issues and providing solutions to enhance overall productivity and efficiency.
 
 
Responsibilities:

• Install, maintain, and support a MS Windows networked environment with limited Linux, Apache, PHP and MySQL web applications.
• Provide on-call IT support.
• Interface with local customers and provide IT related support to quickly resolve problems.
• Analyze and troubleshoot system anomalies to ensure optimum equipment performance.
• Perform periodic maintenance, hardware upgrades and replacement, firmware updates and system configuration changes.
• Prepare system for operational use and support operational tests.
• Provide technical guidance.
• Manage and operate monitoring tools/capabilities with the enterprise security information and event management (SIEM) and create/tailor complex event alarms/rules and summary reports.
• Execute cybersecurity operations procedures for day-to-day network management, operations, and maintenance.
• Monitor/analyze output of cybersecurity related tools for reportable security incidents and residual risk.
• Assist in analyzing technical risk, upon request, of emerging cybersecurity tools and processes. 
• Respond promptly to user inquiries, providing technical assistance and support for hardware, software, and network-related issues.
• Diagnose and troubleshoot technical problems, either remotely or in person, ensuring minimal downtime and disruption.
• Collaborate with users to identify and understand their technology needs, offering guidance and solutions to meet those needs.
• Install, configure, and update operating systems, software applications, and patches across various devices and platforms.
• Monitor system performance and reliability, implementing necessary updates, upgrades, and optimizations to ensure peak performance.
• Monitor network security, implement appropriate security measures, and stay updated on emerging threats and best practices.
• Procure, install, and maintain computer hardware, peripherals, and other technology equipment.
• Coordinate repairs and replacements for malfunctioning hardware components.
• Implement and enforce cybersecurity measures to protect sensitive data and systems from unauthorized access, malware, and other threats.
• Stay updated on industry regulations and compliance requirements related to IT security and privacy. 

Requirements:

• Must be a US citizen.
• Relevant certifications (e.g., CompTIA A+, Network+, Security+)
• Must possess an active Top-Secret clearance and willingness to submit a CI Poly.
• Associates of Arts or higher degree.
• In lieu, ten (10) or more years of related experience.
• Thorough knowledge of Microsoft Windows 2019 Server, Microsoft Windows 10 operating systems (OS) administration and associated hardware.
• Proven experience as an IT Specialist or similar role.
• Thorough knowledge of CISCO network and switching.
• Familiarity with cybersecurity best practices and data protection.
• Excellent problem solving and communication skills.
• Ability to work independently and collaborate within a team environment.
• Working knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies to include communication security (COMSEC) integration including TACLANE network encryption.
• Strong knowledge of networking concepts, protocols, and troubleshooting.
• Ability to work in a dynamic environment and effectively interact with numerous DOD, military/civilian personnel, and industry partners. 
• Working knowledge of Microsoft Office (Word, PowerPoint, Excel, and Visio).
• Possess a high degree of originality, creativity, initiative requiring minimal supervision. 
• Thorough knowledge of Group Policy design and configuration. 
• Working knowledge of VMware ESXi.
• Successful background and drug screening check.

Preferred Requirements:

• Bachelor of Science (BS) or higher.
• TS/SCI with CI poly

Physical Demands or Work Environment: 

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The majority of the time is spent in an office setting. 
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.
• Frequently required to sit, use hands to finger, handle, or feel, and talk or hear.

About ZelTech

ZelTech is a minority owned small business (NAICS 541715) specializing in customer threat reduction. We provide a full spectrum of threat reduction services from planning, training, operations, R&D, advising, and solution prototyping across our services and solutions business groups. We combine best of breed engineering practices, subject matter expertise, design services, computer science, and data analytics with innovative approaches in artificial intelligence and machine learning, AR/VR, R&D, and physics-based modeling and simulation providing tailored solutions addressing our customer’s unique threat requirements.

Our Mission

We provide customers with the knowledge, tools, and solutions needed for correct and timely decisions and effective actions to help ensure U.S. national security.

Diversity Workforce

ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professional, including many military veterans who challenge and support each other in seeking the right solutions to important matters.

Benefits

• Medical, Dental and Vision Insurance 
• 401k immediate vesting with company match
• Flexible Spending Accounts 
• Health Savings Account with company contributions
• Employee Assistance Program (EAP)
• Bonuses for performance
• Voluntary life/accidental death & dismemberment 
• Educational assistance and special training programs 
• Voluntary benefits (accidental, critical illness, whole life) 
• Group life insurance (Company paid)
• Short-term and Long-term Disability Insurance (Company paid)
• Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave 
• Health and fitness reimbursement
• Referral bonuses
• Employee discounts on various services and products

 Equal Opportunities

ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.